CTP Skill Center

I started the day by clocking in with Homebase. Then I took a break. Then I did the Independent Challenge via Google Docs and Google Sheets. Then I did my “What did I do today” post. At the end of the day, I clocked out of Homebase.

Talked a bit about the mock interview

Completed 2 Assessments

Practiced typing for 15. We watched a video on how to give excellent customer service with the car rental company, which I enjoyed and learned from. Then we did the Individual Challenge V3. I’m very proud I was able to finish it. Of course, I have questions for tomorrow.

Today, my main responsibilities as an administrative associate are my daily task for the day to research and post job listings onto the CTP skill center website, and my main task is to research affordable housing for potential CTP graduates and note down worthwhile locations in the provided tracking log. Spent the majority of time searching for applicable listings and filtering out outdated information, adding 3 additional locations into the housing tracking log, all of which were disability accessible and affordable under the budget.

Today, we joined the Pro Customer Service class. We watched a video on exceptional customer service. The video was a little cheesy, but it was informative. The people went beyond just basic service. Then we did an independent challenge with Google Docs. I got caught up on the formula using = COUNTIF. But I got it. I was getting a little exasperated.

We watched a video on customer service and reviewed docs and took and independent challenge.

Today was an Independent Challenge Day. I really like to challenge myself, and this was a great challenge that I was able to complete on time. I did have to get a clue on how to do a formula for the Google Sheets part of the test. But once I requested it from Jose, I think I did a great job. I’m so proud of myself. I’m getting better with practice. Repetition is the key to success. Spreadsheet formulas are complicated for me, but I accepted it and got through it. Thank you, Jose, for the assistance!

Started the day by clocking into HomeBase. Then watched a small video about the dos and don’ts of customer service. Then we did our independent challenge for most of the day. Then end the day with doing the “what I did today” post and clocking out of HomeBase.