June 23, 2026

We practiced our phone skills — had scripts and called other classmates to get experience. It was fun, but a lot of technical problems. I wish I could have gotten a little more exposure. I also worked on my Skillsoft while I was waiting for the technical problems to be solved. Oh, I got to reread my tech article for Thursday, so now I am prepared.

What I did today?

Today, we practiced the Pro Sunshine Express Phone Scripts exercise. The first three scenarios were pretty easy. Scenarios 4 and 5 were a bit complicated. I got the hang of it, but you definitely have to make sure you follow the directions exactly. Practice makes perfect. Lastly, we post WIDT blogs.

What I did today, 6/23

Started the day by logging into Zoom and clocking in at HomeBase. Then we did a little speed typing. Then we talked about how to use the MicroSIP phone and did a few group role plays with classmates. Then did my “What I did today” post and clocked out of HomeBases for the day.

What did I do today

I started the day by clocking in with Homebase. Then I took a break. Then I did the Independent Challenge via Google Docs and Google Sheets. Then I did my “What did I do today” post. At the end of the day, I clocked out of Homebase.

What I did today…

Practiced typing for 15. We watched a video on how to give excellent customer service with the car rental company, which I enjoyed and learned from. Then we did the Individual Challenge V3. I’m very proud I was able to finish it. Of course, I have questions for tomorrow.