CTP Skill Center

Continued with the POW Point of Sales Training and Customer Service

Did the Personal Training and Health Consultation Appointments

Started the day with typing

Sent my email reminders for the personal training and health consultation

Scheduled the Personal Training and Health Consultation.

Started the day by clocking into HomeBase. Then we jumped into our labs. I got a check-in for my pre-lab, then I moved on to the main lab. We had a little meeting with Jose when it was closer to the end of the day. Then clocked out of HomeBase. also did my “What I did today”post at the end of the day.

Today was the second day of Power of Wellness scheduling, point-of-sale, Google Sheets and role-playing assignment. I finally got the chance to be a customer interested in signing up for membership and massage services. Eventually, I had the chance to play an employee at Power of Wellness, answering the phone and taking down information for the Google Sheets part of the project.

The hardest part was sharing my screen because I have so many tabs and windows open. I completed the scheduling part and almost sent the wrong e-mail, having copied text for the reminder, instead of the the confirmation. I caught the problem right before sending the email and fixed the issue. However, when I closed the screen sharing, my computer lost its internet connection and I had to restart the zoom meeting.

So far, these assignments are fairly straightforward and good practice with google sheets. The accountability assignment has been added to my calendar for next week. A little known fact is that Today was my Birthday (and I’m looking forward to being in attendance at the Giants/Angels matchup on Friday.) Happy Birthday.

Today I worked on the disk imaging lab. I am almost done with part 1 (Restore a Non-Sysprepped Image).

Started the day by clocking in with Homebase. Then I continued working on Part 1 and Part 2 of the lab and wrote the ticket for each step on what I did. I got a glimpse of what to expect tomorrow for the Mock Interview with Mechanic Bank. Before the class ends, I did a “What did I do today?” post, and after the class ends, I will clock out of Homebase.

I continued to learn the art of customer service through the POW Customer Scenarios 1. It was helpful to hear classmates practice the scenarios, signing up customers for POW services by sharing information, registering members, and signing customers up for memberships if they don’t have one. It also underscored the value of listening to each customer’s needs and following through with exact company practices with uniform appointment confirmations.

We continued to use the Google Sheets provided for scheduling and registering customers for services and memberships, and with templates to send them appointment confirmations for specific services based on these POW! Customer Google Documents: POW Customer Brochure

POW Employee Manual

POW Appointment Confirmations and Reminders Templates

Practiced typing for 15 minutes; it went well. The rest of the day, we kept working on POW, adding members, and scheduling a health consultation and a personal trainer. Great practice scheduling for the correct date and time.

We continued our Disk Imaging lab. Had the whole class to work. I finished the required lab and started the advanced lab. Barely got started because there was a lot to research and download. Got the links to the Clonezilla, AOMEI, and Macrium Reflect manuals, for both the PDF and a YouTube video. It was interesting to examine the differences and similarities between the manuals. Looking forward to the mock interviews tomorrow.

Today was another day of practicing to schedule memebers for massages. It is a process to do sign-ups and follow through by sending the confirmation appointments to the members. I was a customer today. Yesterday, I was the employee. This is a fun assignment. Also, Marc marked all of us down to send reminders to the clients for their massages as our accountability homework assignments. I was able to send out a reminder to the client for their appointment, scheduled for tomorrow. Lastly, we wrote our blogs on “What we did today?”

PAM! Today was reassuring. I felt awful being late to class today only giving notice yesterday. I am happy that my appointment boosted me forward to having positive feelings going into class. I came in as soon as classmates were already practicing customer reminders and confirmations- helpful for understanding structures and how classmates handle things for inspiration. My classmates (and of course instructors) and courteous and always looking out for each other! Their voices and written words never feel negative or judgmental. . . just genuinely helpful and enthusiastic for all of our growth! Another evening of encouraging learning!