CTP Skill Center

Today, I worked on my interview questions. I’m almost complete with them. I need to practice answering them. Also, I worked on uploading my job log. I was able to complete a great number of documents for my job log. Thank you, Carrie, for your assistance in getting my resume, cover letter, and accommodations letter completed. Lastly, we had fun playing a game, Jeopardy. That was a great way to end the week.

Played a challenging game of Jeopardy

Worked on my resume

This week has been a bit challenging

We looked up new job posting sites. I was told about dice.com, which is specifically tech jobs. That peeked my interest and I will be utilizing that a lot more. We worked on a resume, a cover letter, and questions and answers for interviews. I have had a hard time coming up with answers, so it is a good exercise for me. Lastly, we played job interview jeopardy, and that was fun.

Started the day by watching a video about job searching and all the different websites out there to help one search for a job. Then we talked about the video a little and then had time to look at a full list of different websites and take a look at them. Then we worked on a LinkedIn profile and/or other things. Then we played a game about job interviews. Then, at the end of the day did our “what I did today” post and the self-assessment thing.

I was able to make it late! Worked on my resume, then we did Interview Jeopardy.

I started the day by clocking in with Homebase. Then I talked about the tech article. Then I took a break. After the break, we practiced some customer service upset scenarios. Then I took another break and then continued. At the end of the day, I clocked out of Homebase and did the “What did I do today” post.

This week was all about customer service. We had online and one-on-one sessions about customer service. We did some very absurd scenarios that were a lot of fun! Customer service can be hard, especially if a person is really upset. You have to really remain calm with the customer and make sure that they are heard. Most of the time, all that a customer really wants is to have you understand.

Also, at the beginning of class, Mike spoke about our portfolio. I can’t believe that next week starts the last month of ProCTP class. Time flies by when you’re having fun!

We took the 3-min PRO Typing test, reviewed the independent challenge “count if formula” again, discussed the upcoming portfolio project due June 22, and practiced CSR responses in various escalating customer situations.

Here is what we covered during the week: Phone Systems and Customer Service

PRO Syllabus

Sunshine Express Month

1. Sunshine Express Introduction and Mastering Computer Usage
2. Professional Skills and Electives
3. Sunshine Express Point of Sales Training and Customer Service
4. Phone Systems and Customer Service

Had fun going over different Customer Service scenarios.

Talked about our mock interviews earlier this week.

Practiced different scenarios on MicroSip earlier this week.

Took a 3-minute typing test. PRO reviewed the portfolio assignment for next month. We met with CTT and role-played how to handle customers in various situations. Good day!