CTP Skill Center

Today, I started the day by clocking in with Homebase. Then we went over the Independent Challenge V3 with Google Sheets. Then I took a break. Then I couldn’t set up the voicemail because the phone was not working. Then I took another break and tried it, but it is still not working. Then I did the “What did I do today?” post. At the end of the day, I clocked out with Homebase.

Today was another online phone day! I really like these exercises. I really appreciate that we worked on the voicemail message together. Sometimes, you get a little brain stuck and don’t remember or know what to say if it’s not written down. I was able to get my voicemail message on the first try. That was very helpful. Next, we worked on a few more scenarios with Sunshine Express online phone calls. Once again, practice makes perfect. But I can get in some more practice because I’m nowhere near perfect. The transferring calls are a little confusing. I thought I hung up on the customer a few times. And last but not least, I wrote my blog. See you all tomorrow!

Today, my main responsibilities as an administrative associate are my daily task for the day to research and post job listings onto the CTP skill center website, to repost a job fair poster that will be hosted tomorrow, and my main task for the day is to research general emails and contact information for foundations from a provided list. I logged about 13 general emails and/or site links for provided foundations to be contacted at a later date.

We reviewed the Independent Challenge, collectively brainstormed and decided on a recorded CSR greeting (with some autonomy in our personal version of it), and then also practiced CSR transfers. VoiP is different from the other classmates app; reviewing the differences is useful.

Worked on a scenario from MicroSip, had a few hiccups getting it going

Setup my voicemail on MicroSip as well

Started the day by doing some speed typing. Then we went over the Independent Challenge that we did on Monday of this week. Then I noticed I forgot to clock into HomeBase, so I did so. Then recorded a message on the MicroSIP. then worked or tried to work in a group with role-playing calls. Then I did the “What I did today” post and clocked out of HomeBase for the day. I am also planning on going to the job fair tomorrow in Berkeley with my sister.

First, we set up our voicemail on our MicroSIP phones. They said mine was quiet. We got to do some scenarios of using the phones and our customer service skills. I got a lot more exposure than yesterday, so I feel better that I got to practice the skills. I did mess up on transferring a couple of times.

Phones have not been my string suite. I would rather talk in person.