these are some of the responsibilities that you will have at this job.
- Field client requests via ticketing system, email and/or phone and Understanding and interpret client requests accurately
2. Monitor and prioritize Level 2 and 3 tickets, ensuring you Escalate unresolvable tickets to management for appropriate action
3. Provide support for assigned software applications along with remote training for clients
This is my thoughts on the job.
I feel like it’s a great opportunity for someone to grow.