Today we reviewed some of the independent challenge from last class, and then began working on logging into our phone system. We started on a lab that helped us to practice both the controls for the phone interface as well as using a customer support script. We practiced putting the customer on hold and using extensions. Finally we worked on a lab to fix unprofessional emails and make them more professional. With the extra downtime I had in class, I worked on my typing skills some more to get more practice with the keys I struggle with the most, such as various types of punctuation. I hope to get more practice with customer support and phone systems in the future, as it is an important skill in the professional world.