Today, we went over some of the basic daily processes of CTT, as well as some of our duties off-hours, such as the required 3 hours of SkillSoft content. In addition, we also went over how to utilize Homebase for proper clocking.
We went over setting up WireGuard, thankfully most of the work on that end was already done from the last time I attended this course, so I just had to set up the new connection. After WireGuard was set up, we used Remote Desktop Connection and had a run through the basics of that before moving on to the OSticket, and getting a quick overview of the ticketing process. We used the snapshotting and snipping tools to get some images on the tickets we made.
Overall, I would say it was a good day.