Tier 1 Helpdesk Engineer (Valencia, CA)

Company: Simpatico Systems, LLC

Link: https://www.indeed.com/jobs?q=helpdesk+it&l=California&from=searchOnDesktopSerp&vjk=67a50cb42abc8373

Here is a Hybrid Helpdesk position in Valencia California on Indeed. What you’ll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. You will perform; Alert Console Monitoring and Escalation, ConnectWise, ticket execution, incident and Problem ticket lifecycle management, procedural documentation creation and currency, participate in building a world class operations model.

The pay is anywhere between: $20-$30 per hour (40 hour week)