As a Help Desk Technician at SystemGo IT, you’ll be the first point of contact for clients, providing technical support and ensuring smooth communication. You’ll collaborate with senior engineers to enhance your IT knowledge, focusing on efficient issue resolution and exceptional customer service.
These are some of the skills you will need for the job
- Respond promptly to client inquiries and tickets, providing technical assistance through phone, email, and remote tools.
- Diagnose and resolve hardware, software, and network-related issues, ensuring minimal downtime for clients.
- Travel to client locations for on-site technical support and issue resolution and perform hardware installations, upgrades, and configurations at client premises.