Company: Kforce Technology Staffing
Here is a remote Systems analyst position on Dice. Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning.) Document tickets providing detailed information that can be handed off to the agency Tier III team. Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software. Setup new user accounts with enterprise email. Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency. Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly. Coordinate customer reported outages of networks and systems with the supervisor to get a notification out to the customers and get immediate action started by the appropriate.
The pay is anywhere between $63,000-$86,250 annually.