This job is an entry level help desk position for a multi state dental office corporation:
The Remote – IT Service Desk Triage Technician is responsible for answering calls and monitoring electronic requests from dental offices for technical support. You will troubleshoot basic issues, escalate advanced requests, and assist with tasks like password resets and vendor remote connectivity.
To qualify, you need customer service experience, knowledge of computers, and strong skills in using Microsoft Office. You must be well-organized, detail-oriented, and able to work under pressure. Excellent communication is key – both written and verbal – as you will be interacting with dental offices, co-workers, and vendors. Experience in troubleshooting and prior IT support is a plus.
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