C.O.P.E. Family Support Center is hiring for front desk/data entry clerk Duties include a range of clerical and data entry responsibilities, up to and including working at the organization’s front desk and performing tasks associated with back-office duties.
Essential Duties and Responsibilities:
- Greeting and Welcoming: Responsible for greeting guests daily as they arrive in person at the office, call the main phone line, and/or email the C.O.P.E. email box. All customers and clients should feel welcomed and comfortable.
- Directing Visitors: Guide visitors, callers, or email inquiries to the appropriate person or office within the organization.
- Phone Calls: Answer, screen, and forward incoming phone calls promptly. Schedule client appointments for agency services. Be professional and helpful in your communication.
- Maintaining Reception Area: Ensure that the reception area is tidy, presentable, and well-stocked with necessary stationery daily.
- Providing Information: Offer basic and accurate information regarding program and service offerings and resources in person and via phone or email.
- Handling Mail: Receive, sort, and distribute daily mail and deliveries timely and accurately.
- Security and Access Control: Maintain office security by following safety procedures and controlling access via the reception desk (e.g., logging or checking in guests, and issuing visitor badges, and parking assignments).
- Office Supplies: Track inventory monthly, by program and agency needs, and prepare supply lists for ordering.
- Calendar Management: Update calendars and schedule meetings as needed.
- Travel Arrangements: Arrange travel and accommodations and prepare vouchers, as needed.
- Expense Records: Keep updated accurate records of office expenses and costs.
- Clerical Duties: Perform other daily clerical receptionist duties such as filing, photocopying, transcribing, data entry, office coordinating, logging and delivering mail, filing, scanning, shredding, and answering and directing phone calls on a multi-line phone, and other assigned tasks.
- Data Entry: Perform daily database entry accurately and timely in various computer and record tracking systems.
- Organization and Prioritization: Schedule client appointments for agency services as requested and track agency room assignments for clinical therapy appointments.
- Fundraising: Participate in a minimum of two or four fundraising events per fiscal year. The amount will be dependent upon part-time or full-time status.
- Data Entry: Perform daily database entry accurately and timely in various computer and record tracking systems.