Today was not unlike any other, I did the usual, but I am enjoying helping out where I can
Daniel Lee Blair
What I did Today
Today I started with typing practice. We then moved on to the Independent Challenge and worked on that for most of the day. When I was done with the challenge I worked on my training portfolio until the allotted time for the challenge was finished. Afterward, we watched a customer service video and did check-ins on the Independent Challenge.
Today in CTP 9/23/2024
Today started out a little stressful, because I entered into something I wasn’t familiar with.
As I read the directions the first two parts were understandable to me. When I entered into the sheets assignment, I’d forgotten a lot of it. So I’m needing to brush up on those skills.
Information System Technician, for Vista Hill Foundation, at 8910 Clairemont Mesa Boulevard, San Diego, CA 92123
Summary, The Information Systems Technician is one of three IT members in the organization, working both in the main office and traveling to program locations throughout San Diego County to install and resolve equipment and software issues.
These are some of the skills you will need for the job.
- · Maintains, analyzes, troubleshoots and repairs computer systems, hardware, and software and computer peripherals.
- · Documents, maintains, upgrades or replaces hardware and software systems.
- · Installing new software and software upgrades through multifunction information technology systems and developing operation instructions and procedures for projects run on multifunction information technology systems.
Technical Service Representative, for Express Employment Professionals – Costa Mesa, at Hillcrest, CA
Summary, A managed print services provider in healthcare seeks a Healthcare Printer Technician/Technical Service Representative for on-site printer and MFP repair. Strong problem-solving skills and a passion for technology and customer service are essential.
These are some of the skills you will need for the job
- · Responding to service requests to diagnose, troubleshoot and repair software, networking, and hardware issues for printers and preventative maintenance and calibration on a variety of printer, desktop, and hand MFP repair
- · Troubleshoot and resolve technical problems related to printers and medical carts (i.e., paper jams, connectivity issues, and print quality concerns)
- · Install and configure new printers as well as keeping accurate records of helpdesk tickets and service calls, including details of repairs, parts, and time spent on each service call
Field Engineer Network Support for LA County Voting Project, for Konfidently, at Diamond Bar, CA
Summary, Field Engineer needed for a 2-week project (Oct 22 – Nov 5) providing networking support at voting locations in Los Angeles County, visiting 2-4 sites daily.
These are some of the skills you will need.
- Knowledgeable in troubleshooting, installation, and configuration of Network Infrastructure, LAN, WLAN, and router installation and knowledgeable in networking terminology, interfaces, and protocols
- Good verbal communications skills
- Ability to diagnose problems with equipment and networking
What I Did Today
Today I was not given any new assignments, so I continued working on posting job listings to CTP’s skill center. I also looked up some more food resources in both Calaveras County and Tuolumne County. I also learned some new things about Workday to make sure I am logging time correctly. There have been some new job listings since last week, so I rotated through some search terms I had used before to try my luck at them again. I also expanded my search to more areas in California, and found at least one IT position listing. I have found using a search term like “Customer Service Representative” can get plenty of listings in a field that works directly with customers at a front-desk, and also listings that practice phones etiquette, which is a skill learned in CTP’s training. However, I generally try to look for more office-setting jobs, since front-desk customer service is only a small facet of jobs that use computer technologies. Overall, I’m happy with what I was able to find today, despite a slow start.
What I did today
Starting the week proper, I took care of three job listings and then scoured the ERG spreadsheet for more groups to contact. The yield was disappointing but I managed to reach out to some companies.
Customer Support Specialist (Full-Time, On-Site, San Rafael)
Eurø Style is a furniture manufacturing company which focuses on modern design. You will be cultivating relationships, collaborating with cross-functional teams, providing clients with quotes throughout the process, delivering strong customer service, collaborating with the sales representative to conduct meetings, represent the brand by staying knowledgeable of designs, and provide full phone support. You are expected to have some sales experience, experience building relationships with customers, proficiency with Microsoft Office, and willingness to travel 2-4 times annually. Pay rate is $25 – $26 / hr.
Customer Service Rep (Full-Time, On-Site, Fresno)
Lincare delivers high quality respiratory care through both their products and services. They are looking for someone to provide referral solutions for patients via physician sources, as well as handle patient billing and setup paperwork, troubleshoot patient issues, dispatch patients to departments, recommend products, and participate in training new personnel. This is an entry level customer service representative position. Skills include phone etiquette and communication skills. Pay rate ranges from $16 – $23 / hr.