Here is an in person IT Helpdesk position on Indeed. You will, Provide technical support to employees via phone, email, the ticketing system; provide in-person support to onsite employees. Develop expertise in in-house applications and perform issue identification, verification, diagnosis, and troubleshooting. Facilitate two-way feedback communication between end-users and the rest of the IT staff. Record accurate and comprehensive information for requests, incidents, and resolutions. Develop new process and systems documentation. Perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided. Install, make changes, and repair computer hardware and software. Escalate unresolved issues to the next level of support personnel. Identify and suggest possible improvements on procedures.
The pay is anywhere between $33-$36 an hour (40 hour work week)