Tier 1 Helpdesk Engineer (Valencia, CA)

Company: Simpatico Systems, LLC

Link: https://www.indeed.com/jobs?q=helpdesk+it&l=California&from=searchOnDesktopSerp&vjk=67a50cb42abc8373

Here is a Hybrid Helpdesk position in Valencia California on Indeed. What you’ll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. You will perform; Alert Console Monitoring and Escalation, ConnectWise, ticket execution, incident and Problem ticket lifecycle management, procedural documentation creation and currency, participate in building a world class operations model.

The pay is anywhere between: $20-$30 per hour (40 hour week)

What I did today.

I’ve just finished installing the Windows 10 operating system on VM. I created a network diagram to illustrate the differences between two networks. Following that, I installed a router ISO on VirtualBox Manager and configured the necessary settings. To keep track of my progress, I used OS Ticket. I’m gaining a better understanding of the process with each passing day as I continue to learn the steps.

What I Did Today

Today I started out with some job postings for the students. After that, I made my weekly contributions to the CTP Event playlist, and then transitioned to the Social Media project. I have to admit that I’m really struggling with the latter, I look forward to meeting with Carrie tomorrow to get some guidance, among other things. I was still fairly productive today, just… not as much as I would prefer.

9/10/24 What I Did Today

Today I typed 41 WPM with one mistake. I am happy with this. Marc walked us through the instructions for the Accountability assignment on Conflict in the Workplace. I also worked on my portfolio. I think it has been dramatically improved since yesterday. My background on the slides now has more of a celebrative theme. I tried to add a background music sound track and succeeded. I believe this background music will immerse those watching the portfolio more into the impact I am trying to create with my portfolio. The problem is the volume of the song. I can turn down the volume on my computer but that will not turn down the volume of the presentation for the others viewing my portfolio. I understand that I will be recorded narrating the portfolio. But I may have come up with a creative solution. I could play the background music at a low volume on my cell phone while my narration is being recorded! But I will first have to ask Marc if that would be acceptable for the portfolio.

What I did today.

I continued to work on my elective project. It’s a spreadsheet, which is a big challenge for me. I’m getting it done though. I enjoy the class and am hoping to complete it successfully. I enjoy seeing and hearing from the other participants. I am hoping that I will get a job soon. The instructors are amazingly skilled and teach very well.

Today in PRO

Today in PRO, I was a little confused about what I was doing. I decided to work on yesterday’s assignment and finish it up. After completing that I went on to answer questions in the elective that I chose for today. The topic was the job that I want to do, which is a SUD counselor, helping addicts recover from their addictions.