Help Desk Support, for TCC, at San Ramon, CA

The Software Support Specialist serves as the primary contact for software-related inquiries, managing help desk ticket requests and overseeing software production tasks.

These are some of the responsibilities you will have on the job

  1. Provides problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
  2. Records data required to analyze problems and track them to their resolution
  3. Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action

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What I Did Today

I started today by looking for job listing to post to CTP’s skill center page, which graduates can apply for. I found mostly on-site customer service jobs, which require some computer and office software skills. I also posted a real-world example of communication in the workplace that happened to a friend of mine, and how it led to a positive outcome. I hope that it can give people the courage to speak up when they are feeling overwhelmed. Next I worked on California food pantry research, and spent some time adding a few more companies to the ERG research sheet. Next, I worked on the Google Slides assignment with other associates, and we were able to make a lot of progress. I thought I was going to be absent today last week, but I had the wrong day, and it was actually tomorrow. I will probably still think about the Slides project tomorrow, as it’s an opportunity for creative expression, but we won’t meet about it again until Wednesday.

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A candidate in this full-time position will be in charge of tackling phone calls, updating customer account information, identifying customer needs, completing daily tasks, and working as part of a team. Ideal qualities are the ability to multitask, strong communication/problem-solving skills, and an attention to detail. This employer offers health benefits, 11 paid holidays, and short-term disability.

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Homes Direct is looking for a front desk representative to be the face of the company for visitors. You will be asked to keep the front desk tidy, welcome guests, answer questions, answer incoming calls and forward calls, handle mail, sort and forward emails, and manage office supply stock and inventory. They are looking for someone with customer service experience, familiarity with office machines, proficiency in English, knowledge of MS Office including Excel and Word, strong communication and people skills, and problem-solving skills. Pay rate is $19.66 – $20.51 / hr.

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