Entry Level Customer Service (Full-Time, Remote)

American Income Life Insurance Company is seeking benefits representatives to help them expand. They are in need of someone to help them provide product and service information to customers, answer customer questions regarding coverage, develop and maintain a knowledge base of evolving products and services, and regularly review agreements in an effort to develop a more cost-effective plan. They want someone with previous customer service experience, with an ability to build rapport with clients, an ability to prioritize and multitask, a positive and professional demeanor, and excellent written and verbal communication skills. The benefits include training and bonuses.

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What I Did Today

I worked on improving my job posting, and I am looking at job links with a new perspective. During my second hour, I worked on the EFG list but was having trouble finding links to post. I then worked on the ERG list, which I also had difficulty finding information. I’m just getting used to the new list and will find some links.

What I Did Today

Today, I explored Google Mail tools and options, learning how to better organize and manage emails. I also spent time reviewing and correcting letters, focusing on errors like capitalization, formatting, and spacing. It was a productive day of improving both my email skills and attention to detail.