CTP Skill Center

Company: Goodleap

The Contact Center Quality Assurance Specialist will monitor and evaluate call, email, and text interactions between representatives and customers to identify improvement areas and provide actionable feedback to enhance performance and maintain service standards. This includes assessing compliance, reviewing account documentation, and supporting quality assurance training. Strong attention to detail, excellent communication skills, and the ability to provide constructive feedback are essential.

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El Camino Veterinary Hospital is looking for a full-time Customer Service Representative to manage phone calls, schedule appointments, check patients in and out, and answer general questions. The role also includes maintaining the cleanliness of the waiting area and exam rooms, responding to emails and texts, and delivering messages. The pay range is $17.00 – $20.00 per hour.

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River City Petreum is looking for a Customer Service Representative/Accounting Administrator to enhance our customer experience, support the sales team, and manage basic accounting tasks. This role will involve daily banking reconciliation, processing vendor payments and customer drafts, data entry, invoicing, and troubleshooting customer inquiries. The ideal candidate will be dependable, detail-oriented, and able to work both independently and collaboratively. Strong communication and organizational skills, along with a positive attitude, are essential for success in this position.

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