CTP Skill Center

Typing 16WPM. Google sheets workshop and I actually Finished! Progress. And did some cleanup work on my portfolio, a work in progress.

Today we reviewed the e-mail functions, how to set up signatures, and have a professional look

at the mail in general. The fix this letter exercise was pretty cool this time around. I was actually able to finish the exercise in a timely manner.

Today was a productive day of training for me. I started by reviewing the Standing Assignments, which helped me gain a better understanding of my responsibilities. I then moved on to Desktop Software Setup, where I learned how to set up WireGuard and RDP. Connecting to CTP’s network was a bit challenging, but I managed to do it successfully.

Afterward, I got started with Ticket Systems and learned the basics of how to use them effectively. Finally, I delved into AI writing tools and was amazed by the possibilities they offer. By the end of the day, I felt like I had learned a lot and accomplished a great deal. I’m excited to see what I will learn tomorrow!

We went over expectations and covered Accountibility, Skillsoft, and professional call-off and e-mail

for late or calling in absent. Set up our calendar reminders for assignment-due reminders.

Today I went through the Core Training Orientation. I also started working on the CTT Setup Labs. Tomorrow I will continue working on CTT projects.

Today we looked at Cover letters and did follow-up interview Emails and follow-up phone calls. As well as job interview questions. I feel like this is very valuable and is a good thought-provoking exercise.

Took a 3-minute typing test. We watched a video on paying 3 kinds of attention when doing customer service.

we will be listening and watching graduation portfolios in a little while.

We worked on responding to customer reactions to store services, faulty products, and store experiences(positive and negative). Valuable to me as we move forward.

More phone practice. I liked the taking notes part. I am glad about the backspace and rewind buttons. I suspect that I will be using those buttons less often as I gain more experience.