Role playing on good and bad customer service. Accomplishments of the month. Party for 2 of our class mates
What I did today
Today we first did our tech article. Then we did some role play scenarios for a Needy Customer and Good and Bad Employee. And we watched the portfolios for the graduates.
Front Office Coordinator/Administrative Assistant, Concord, CA
Company: Infinium Air Inc
We’re looking for a highly organized and detail-oriented Administrative Assistant to support daily operations and streamline administrative tasks. This role involves managing office files, handling phone inquiries, assisting with office supplies, and supporting executives with scheduling and appointments. Familiarity with QuickBooks for basic accounting tasks is a plus, along with strong data entry skills and excellent organizational abilities. The ideal candidate will be able to manage multiple tasks effectively and communicate well with both staff and clients. Experience in an administrative role is preferred, and the ability to work independently in a fast-paced environment is key.
Data Processor, Martinez, CA
Company: Ace Hardware
The Data Processor supports the accounting department by working with the Receiving Manager, Store Manager, and Accounting Manager to ensure accurate merchandise processing and product information. This role involves using programs like Epicor, Eagle Browser, Microsoft Excel, and Ace Net to handle invoices, purchase orders, special orders, and price changes. While no prior data processing experience is required, you’ll need strong computer skills and attention to detail. Additionally, you will assist with customer service, answer calls and emails promptly, and maintain a professional appearance and demeanor.
Customer Service Representative, Carmel Valley, CA
Company: PSTS, INC
The role involves answering phones and greeting visitors in a professional manner, ensuring messages are accurately taken and promptly delivered. You’ll be responsible for communicating with field technicians and assisting customers with inquiries, service scheduling, and resolving complaints. You will also support the CEO and Operations Manager as needed and ensure the accurate use of the company’s operating system. Regular attendance is required, and you’ll report job inquiries or accidents as they arise.
What I did today?
- I tapped for 15 minutes, I did Independent Challenge and I practiced transfer call on 3XC.
What I did today
Today we worked on the 3CX Phone System. We practiced doing some role play scenarios. I also did the End of the Month reflection.
What I did today
Did responses to Needy customers and practiced the 3CX Phone app transferring
What I Did Today
Today I researched jobs on indeed and posted them on the CTP skillcenter. I searched for resources to post to the EFG list. Lastly, I worked on the business outreach list looking for rehabilitation centers.
What I Did Today?
We worked on 3CX today, all today?