Today I learned how to set up a E-mail signature and spent some time on SkillSoft completing courses.
What I did today
Practiced 3CX scripts, did monthly check-in, reviewed independent challenge answers.
What I did today!
We started with 3CX today with the Sunshine Express Phone Scripts scenarios. We also reviewed the Docs: Independent Challenge. We did a How to Create an Email Signature assignment.
What I Did Today
Today, I began by researching and posting 3 job listings that are suitable for graduates to CTP’s skill center page. I felt a little tired this morning, so I had some trouble building momentum, and it took longer than usual. Next, I worked on improving my typing skills. I did several typing tests and managed to achieve an average typing speed of 50 wpm for the day. My average accuracy was also 96.4%, which I was pretty happy with, although I would like to try to get it higher. I then spent some time looking at B-Corps that are viable for outreach for potential partnering with CTP. I used the email template to reach out to several of the ones on the list, as I realized many had not been reached out to yet. I also spent some time trying to find LinkedIn profiles of past CTP graduates on the Alumni list, but I didn’t have any luck. Overall, I’m happy with what I was able to get done today, despite feeling pretty fatigued.
Customer Service Representative (Full-Time, On-Site, Sacramento)
Pacific Seafood is working to feed the world the healthiest protein on the planet through their values of productivity, quality, teamwork, and excellence. They are looking for someone to make sales calls, process orders, cover for sales representatives, answer phones, clear orders, take orders and ensure timely delivery, answer customer questions and handle problems professionally and expediently, research customer disputes within guidelines, maintain paperwork and records, identify delivery problems, and present and sell new products. They want someone with technical experience, and preferably knowledge of order processing systems, Microsoft Word and Excel, and who has excellent customer service skills. The pay rate ranges from $18.90 – $21.08 / hr.
Client Services Associate – Financial Services (Full-Time, On-Site, San Jose)
Ameriprise Financial is a longstanding leader of personalized financial planning and advice. They are looking for someone to perform tasks such as to schedule, reschedule, and confirm client meetings, handle and direct client calls, sit in meetings and take notes, enter notes into Salesforce, handle client follow-up tasks, initiate new account openings, transact in accounts, research client holdings, handle client service issues, and manage new client onboarding. They are hoping for a candidate who is seeking a career path in the financial services industry, as well as someone who has strong verbal and written communication skills, strong typing and note-taking skills, has excellent organizational skills, has great attention to detail, can stay cool and calm under pressure, is proficient in platforms such as Microsoft Word and Excel, is a good listener, enjoys working with the public, has a clear and confident speaking voice, has polite communication with clients, team members, and vendors, is independent, and is a flexible problem solver with a professional appearance and demeanor. The salary range is $50,000 – $65,000 / yr.
Client Services Associate (Full-Time, On-Site, San Jose)
SPS is a global market leader in the field of Business Process Services for Document Management solutions. They are looking for someone to handle tasks which include consistent lifting, moving, and walking, customer care with a friendly attitude, flexibility in handling customer demands in a high-volume environment, adhering to safety procedure guidelines, taking direction from supervisor, maintaining logs, and reporting documentation, participating in cross-training, handling time-sensitive material, providing backfill, entering data, and sorting and delivering mail. They are looking for someone with customer service experience who has great people skills and patience, has keyboarding and Windows environment PC skills (including Word, Excel, and PowerPoint, preferably), written and verbal communication skills, ability to lift up to 55 lbs, willingness to work additional hours as needed, willingness to submit to drug screening and background check, ability to work independently and as a team, and an ability to meet attendance policy. The pay rate is $21 / hr.
WHAT I DID TODAY ?
We practiced Basic Phone Skills
We review BerkMark Phone Scripts
We worked on Independent Challenge V2
What I did today?
I tried playing with Google Sheets and Docs. So I hope I did ok.
What I Did Today
Today I searched Indeed for jobs to post on CTP and posted some decent jobs. I worked on the EFG list for the rest of the day, mostly confirming what is left to research for some counties.