Customer Service Representative (Full-Time, On-Site, San Jose)

Hörmann is a garage door manufacturing company, helping with residential and commercial sectional doors and high performance doors. They are looking for someone to assist customers with requests, orders, pricing, and product availability, both over the phone and in person. You will also be expected to process customer orders and quote requests, troubleshoot issues, handle cash transactions and complete deposits, help customers navigate the company website, work with internal departments, resolve product returns, shipping inquiries, order status questions. They are looking for a candidate who has experience in customer service, basic math can cash transactional skills, strong Microsoft Office skills, and accurate data entry skills. The pay rate ranges from $20.00 – $25.20 / hr.

Link

What I did today.

I spent 15 minutes typing on Monkeytype. After that, I worked on Employment Services, including preparing a job application follow-up email and phone message. Next, I continued in the Professional Documents Lab, where I focused on refining my resume and LinkedIn profile. I then participated in Interview Practice and Interactive Labs, where I practiced responding to interview questions. Finally, I completed the end-of-week CTT self-assessment.

What I Did Today

Today I spent the first hour or so posting job listings to CTP’s skill center, and then looked at some ERG research. I also took a look at the graduation spreadsheet, which we will be using to help make sure all the graduation attendees are able to make it in time, in particular helping them set up with Zoom and find the link in their email. Later, Carrie explained how we will be using this sheet, and when to arrive to help with volunteering. I am very excited about the annual graduation ceremony tonight and looking forward to being able to help with that.