What I Did Today

Today we reviewed how to use several tools in Google Docs. Later, we worked on editing a Google document to practice our skills. There were several things in the document that I needed to change. I also started working on editing another document before class ended.

What I did today…

Tuesday was another typing day start. Today we reviewed our basic toolbar and how to create a Table of Contents. Then we worked on a project independently, which I enjoyed. It felt like it was a good indicator of my learning and improving skills. Thank you for the teaching here on CTP Pro. Good day to all.

What I did today.

Today I clocked in and went back to the orientation labs and set up WireGuard VPN, Remote desktop, and osTicket. I learned how to create a ticket and also had to set up Bodhi Linux again on the remote desktop.

What I did Today

Today we reviewed and reinforced our Google Docs skills. Editing the two assignment documents was good practice and a reminder not to get complacent with how we present ourselves professionally through our business communications.

What I Did Today

I was able to get my job posts up in a very smooth manner today. Practice makes perfect. Worked on the graduation sponsorship project. Access to different sites is my biggest challenge. I was looking at the university theater programs for donations. So then I did some typing practice. Time to get out and vote, it is Super Tuesday!

Call Center Retention Specialist

SiriusXM, has a listing for a full-time, remote, entry-level, Call Center Retention Specialist. A starting pay was not on the listing.

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners — in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are.

What You’ll Need

  • 6 months plus of relevant sales experience in a metric-based/goal-oriented environment.
  • Experience in a contact center environment is strongly preferred.
  • 6 months of customer service.
  • High school diploma or GED.
  • Ability to utilize sales skills by asking probing questions, overcoming objections, and rebuttals, creating benefit statements, and assuming the sale to retain customer business and generate new customer sales.
  • Ability to achieve required sales, retention, productivity, and attendance targets
  • Interpersonal skills and ability to interact and work with employees at all levels and customers of all types.
  • Ability to work independently and in a team environment.
  • Ability to project a professional image over the phone through excellent phone etiquette.
  • Must be fluent in English with excellent written and verbal communication skills.

This is a partial list of requirements to show an example. This seems like a job with a good future.

If interested, click the link above to find out more about the company, or you can click the LINK here to apply.

Inbound Customer Service Representative

CCC Intelligent Solutions, has a listing for a remote, full-time, entry-level, Inbound Customer Service Representative. Pay starts at $15.75/hr.

The RoleThis is a remote opportunity! Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients, and billing services to assist in explaining services and claims information. Full-time hours are available between the hours of 7:00 am – 7:00 pm Central Time Zone, Monday through Friday.

Requirements:

  • Must be able to train and work in a remote environment
  • No prior medical insurance experience is required, as we will train individuals who are willing to continue to learn and develop
  • High school diploma or equivalent
  • 1-2 years prior customer service experience required
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to multi-task with customer interactions and various applications
  • Possess a positive attitude and desire to provide outstanding customer service
  • Ability to learn basic medical terminology
  • Weekday schedule flexibility
  • Career oriented
  • Strong technical aptitude
  • Ability to work independently
  • A quiet and professional work environment free of distractions
  • High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 Mbps download and 15 Mbps upload)

Seems like a fairly long list of requirements, but I think this is a good listing for CTP graduates. If interested and want to find out more about the company, click the link above, or to apply, click the link here.