CTP Skill Center

Oak Street Health, has an opening for a Bi-lingual (Spanish), full-time remote, entry-level, Call Center Representative. Pay starts at $20/hr. with $3,600 in annual bonus potential.

The role manages inbound and outbound calls by scheduling appointments, resolving patient issues, collaborating with other teams to solve patient issues, and communicating patient needs and requests to the care teams in the clinics.

Core Responsibilities

• Receive inbound calls from clinics and patients
• Update patient information and manage information in the electronic medical records system
• Schedule appointments for patients with their Oak St Health provider
• Perform service recovery, address patient concerns, and de-escalate callers, when needed

What are we looking for?

• Fluent in both Spanish and English
• High School diploma or equivalent required, some undergraduate education preferred
• 1 year of customer service experience, call center environment experience preferred
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR (Electronic Medical Record) documentation preferred
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of integrity
• Proficient PC skills, including basic Microsoft Excel skills
• US work authorization
• Someone who embodies being Oaky

If this sounds like you and are interested, click the link above, or to apply, click the LINK here. Linked in Easy apply.

MARK ADAMS, has a remote, part-time, Customer Service Representative opening. Pay starts at $25/hr – $35/hr.

Role Description

This is a part-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for resolving customer inquiries and complaints, fielding incoming calls and emails, managing order fulfillment, and processing returns and refunds. 

Qualifications

• Excellent written and verbal communication skills
• Ability to multitask and work under pressure
• Strong attention to detail
• Customer service experience preferred
• Knowledge of basic computer software (e.g. Microsoft Office, Google Suite)
• High school diploma or equivalent required, Associates or Bachelor’s degree preferred

If interested use the Linkedin easy apply. Click the LINK here.

California Lottery, has an opening for an on-site, full-time, entry-level, customer center agent. Pay starts at $2,917/month – $3,920/month.

The California State Lottery is looking to fill 3 Limited Term (12 months) Call Center Agents/Program Technicians for our Sacramento Headquarters. This assignment may be extended and has the potential to become permanent.

Position Highlights;

• Answer and respond to incoming calls from the public and players regarding their Lottery winning claims via the Verizon Contact Center (VCC).
• Respond to customers and the general public incoming calls regarding Lottery products and how to submit 2nd chance draw prizes
• Respond to calls from Lottery retailers, validating tickets when in-store equipment fails, or retailers are unable to do so

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Human Resources

(916) 822-8158

[email protected]

Interesting job listing. If interested click the LINK here to apply.