Inbound Customer Service Representative

CCC Intelligent Solutions, has an opening for a full-time, remote, entry-level, Inbound Customer Service Representative. Starting pay is $15.75/hr.


The RoleThis is a remote opportunity! Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients, and billing services to assist in explaining services and claims information.

Requirements:

  • Must be able to train and work in a remote environment
  • No prior medical insurance experience is required, as we will train individuals who are willing to continue to learn and develop
  • High school diploma or equivalent
  • 1-2 years prior customer service experience required
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to multi-task with customer interactions and various applications
  • Possess a positive attitude and desire to provide outstanding customer service
  • Ability to learn basic medical terminology
  • Weekday schedule flexibility
  • Career oriented
  • Strong technical aptitude
  • Ability to work independently
  • A quiet and professional work environment free of distractions
  • High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 Mbps download and 15 Mbps upload)

A long list of requirements but seems like a pretty good place. If interested, click the link above for more company information, or to apply click the LINK here.

Customer Service Representative

Capgemini, has a listing for a full-time, remote, entry-level, Customer Service Representative. Pay starts at $13.50/hr.

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.


Requirements:

  • Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
  • Availability for remote workspace audits (via webcam or phone) Inspection time less than 5 min
  • Highspeed and reliable Internet connection
  • Quiet and focused work environment

Posted on Jan 18, 2024.

If interested, click the link above, or to apply, click the LINK here.

Customer Sales Representative

HGS – Hinduja Global Solutions, has a listing for a full-time, remote, entry-level, Customer Sales Representative. Pay starts at $14.75/hr – $16/hr.

As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. 

Requirements

To be successful, you’ll need these qualities.

  • You’re at least 18 years of age
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • Demonstrate a caring, supportive and friendly nature in every interaction
  • You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You’re familiar with Android and IOS mobile applications
  • You’re results oriented and comfortable providing customers with recommendations and solutions

Posted on Feb 22, 2024.

If interested you can check out the company by clicking the link above, or to apply click the LINK here.

What I Did Today

We reviewed a recorded surprise interview that we had with the instructor before. Later, we updated our resume, cover letter, and other documents as much as possible. We also practiced our interview answers with a classmate to gain more insight on how we could improve our answers. 

What I Did Today

Today we listened to a employment service presentation to start the class. After that, we went into a breakout room and did an interview Q and A with a classmate. The next part of the class was to work on our professional documents such as resumes, and cover letters, and we were able to ask questions if we needed help. The last thing we did to end the day was do a group Q and A as a class to tell a story about the jobs that we had.

What I did Today

Today we worked on our professional documents and interview practice. I am getting more comfortable with my “storytelling” answers but still need to work on my pacing and not saying Um to fill gaps.

What I did today…

Today we did a 3-minute timed typing test. We worked with the 3CX phone system with various scenarios between Customers and Employees with a classmate. It was fun to do.

We discussed as a group; our experiences doing our accountability project to make calls to 3 stores and give feedback on their customer service. That was an interesting assignment. Good day. Time to go…

What I Did Today

We reviewed and explained our experience with the Remote Customer Service Accountability Assignment. Later, we practiced responding to BerkMart customers using the 3CX Phone System. We practiced responding to upset customers and happy customers.

What I Did Today

Today we roleplayed customers and employees in various situations. I still feel nervous at times answering a customer phone so I’m glad to get as much practice as possible. I also got to share about Lenovo and iFixit teaming up for the newest laptops, consumer repairs are something I feel strongly about and support as often as possible!

What I Did Today

Today we watched a short video on how to best use the telephone when interacting with customers. For the rest of the class period, I went into a breakout room to finish up a few late assignments that I needed to do.