CTP Skill Center

Today we began the day with a typing test. After that, we were introduced to SalesForce CRM, where we deleved into Customer Service Management.

Today I worked on Salesforce CRM Introduction. There were several tests throughout the course. The final test was hands-on with several steps needing to be completed. After I completed the Salesforce CRM Introduction, I chose which elective I wanted to do for this week.

Today we were introduced to Scratch, a coding framework designed to introduce coding concepts. it was interesting to see code presented as building blocks because I have taken programming classes before and am not used to seeing it as premade objects. I was able to create a basic game fairly easily but would have to spend more time on it to add some complexity.

Today I used scratch to make a mini maze game. I also made a new ticket.

Today I did my pre-lab, I learned about coding languages, and I learned about a program called Scratch. I learned how to code in Scratch as well.

Today I started with the usual job listings, I’m glad that I can still find remote jobs even as they become rarer and rarer. After a short break I started up the B-Corp assignment, and added a lot of new potential partners. I’m new to this project, but I feel like I’m making a positive impact, and I look forward to meeting with Carrie on Wednesday so we can go over my entries so far and see if there’s room for me to improve.

Today I added additional entries to the job postings list. I then worked on the CRA project and added more info to the CRA Business Outreach spreadsheet. I still have to send out the corresponding letters which will happen on Wednesday.

Dispatch/Administrative Coordinator
Company: Dependable Supply Chain Services
LINK: https://www.indeed.com/?vjk=5cca65ecc3dbfa7f&advn=5111739270261846
This full-time position offers a competitive salary and benefits. The ideal candidate must have reasonable computer and analytical skills to be successful. Good written and verbal communication skills and ability to document and address gaps in performance for all team members at the dispatch and driver levels. Using telephones, cell phones, or text messages to contact drivers and office personnel. Speaking with customers to resolve problems, and requests for services or equipment. Maintain files and records so they remain updated and easily accessible and other office duties as assigned.

Dispatcher
Company: Stericycle
LINK: https://www.indeed.com/jobs?q=customer+service+representative+remote&l=Oakland%2C+CA&vjk=3f3d3e8a86c7733b\
This position offers a competitive salary and benefits. The ideal candidate will assist Customer Service with customer requests (SFDC cases), route changes, and rescheduling for pickups/missed stops. Provides the highest level of customer service to all customers in line with Customer-first objectives. Monitor, process, and escalate SFDC cases to the supervisor. Assist walk-in customers. Assists drivers with problems/issues as issues arise (during the day or at the end of the route). Reviews driver’s paperwork and files paperwork. Review and update routes, and new customers based on daily communication, and reroute existing customers as required.

CUSTOMER SERVICE
Company: Bay Area Property Services
LINK: If you are interested in applying, please send your resume to [email protected].
This position offers a competitive salary. The ideal candidate will provide exceptional customer service to our homeowners. Our Customer Service Representatives process violation letters, handle homeowner calls, assign work orders, solicit bids, process design reviews, and generally assist homeowners.