CTP Skill Center

This week, CTT joined the PRO class. We did our phone scenarios together; I like that. Although there were some hiccups with the phones. We also did our independent challenges; other than putting in the wrong title name, I did pretty well. We went over any issues or questions on the independent challenge. It amazes me the shortcuts that are in Google Slides. There were items I could have done quickly that seemed to take forever. I know the shortcuts now. We also had to do the email for “Rose, Bud, Thorn”, which I find helpful. I also completed my Skillsoft entirely. Now I am ready to see what SJS has in store.

I have been powering through my skillsoft on my off time, showing up to class on time. I have been doing the independent assignments this week as well. I have been getting to know my classmates as well which as been extremely nice.

August 26, 2026: I may have typed a bit slower during my typing test today, but I finished my customer service responses assignment. I also took a look at the review of the challenge I did on Monday and found that I made a mistake on the naming part of the document. Other than that, I did pretty well.

August 24-26, 2026: This week, I set up an app called MicroSIP, learned how to use it, completed a challenge about Google Docs and Google Sheets, and learned how to write professional responses to examples of customer feedback.

Wellp,
I missed a very important portion of class today calling each other on the phones and transferring/ conference calling each other. I do feel alright as I was able to get a bit of practice in yesterday as some of us were getting to set up their phone number accounts, so to be completely honest I don’t feel as terrible. Now, the written customer service answers are fun and give me perspective on how to be ready to answer messages with ease. I am also training myself not to ramble on and over explain in these (and all) situations. Thank you all for your aid.

OH! Also, thank you Jasper for reminding of the dangers of putting my verification information online. The hacking is something I tend to forget and pass over!

Started the day by clocking in with Homebase. I did some typing for the first 15 minutes of class. After that, I worked with Jose on fixing my Core Training Portfolio and then recorded the presentation. After that, I watched a video on customer service and then did a customer service response. I would say today was a fun and easy day. I am ready to do my “What did I do today” post then clock out of Homebase

We started PRO training today with typing practice and I set a new personal record at 85 WPM and 98% accuracy. It’s fun to be able to challenge myself to get better and expect results to improve over time.

Next, we were left with anticipation on yesterday’s Independent Challenge V2. I expected that we would review the results today, but that will be leftover for tomorrow.

Instead, we worked on MicroSIP for about an hour. I worked in groups with Elizabeth and Lars. I was able to complete the Attended transfer and the scripts for scenarios 1-4. I’m still unsure about how to manage multiple lines for the transfer and it may have just been luck that I was able to connect my teammates on the transfer call.

Finally, we watched a video on Customer service phone call scenarios, and worked on a google doc writing responses to customer complaints at BerkMart. Even though BerkMart isn’t technically real, the complaints sounded like everyday problems. Working on the language part without being stressed about customers was a helpful exercise.

Today we practiced more MicroSIP phone drills. The first part went very smoothly, but the second part (with groups of three) was not so successful. We tried following the instructions, but the app did all kinds of unexpected things. We will troubleshoot this tomorrow. I also worked on the Written Customer Service Responses assignment.

8 25 2026

Today we worked with the Microslips app and role-played as an employee and a customer in three different scenarios. After that, we worked on customer service responses after watching an informative video on customer service. It was also interesting to learn how to put a hold on the conversation and transfer the call. Overall, I say it was a good time in class today.

Today we did the micro sip Berkmart calls today. It was fun even though there were technical difficulties. Then I did my portfolio recording. Which was also fun but also pretty draining because of my speech impediment.

Today we worked on the phones and answered them as Berkmart employees. It started with a short presentation on how they work. Then we got to do scenarios, each of us taking on different roles: customer, employee, and manager. There were a few hiccups with the phones, but we got it done. After we watched this video on customer service and what it takes to have good customer service. The final thing was that we did an assignment on answering customer service questions for Berkmart. We had to figure out how to professionally address issues and feedback that came into our email.