CTP Skill Center

This is an excellent organization for which to work. I would apply for this position if I were not taking my career in a totally different direction. I have done legal work with them before and this is a great organization.

Customer Service/Office Coordinator
Company: U.S. Legal Support
Link: https://www.ziprecruiter.com/jobs/u-s-legal-support-d3a20a50/customer-service-office-coordinator-3825e37d?lvk=AtxBnkTgYRi2xU6Pt4VTkA.–N1STwACyc&tsid=160000684
U.S. Legal Support is looking for an Office Coordinator with customer service skills to greet and assist in-office clients.
Essential Job Functions of an Office Coordinator: Setting up conference rooms.; Restock beverages and snacks in common areas and conference rooms.; Set up videoconference equipment (entering meeting ID and password to log into remote proceedings, etc); Maintain the office(s) and contact facilities/management for facilities maintenance and ordering supplies.; Print and/or photocopy exhibits and documents.; Respond to customer email and phone inquiries promptly and address questions from start to finish.; Act as a liaison with other Operations departments to obtain the necessary information to respond to customer inquiries or resolve customer issues.
Please consider applying even If you don’t meet EVERY requirement, as we are willing to train and coach the right person to be successful in this opportunity. What we Offer:
Family and Pet-Friendly benefits including Medical, Dental, Vision, LifeLock, and other perks; Paid Time Off (PTO).

This is another great company for which to work. They really treat you as adults and attempt to keep a work-life balance. Comprehensive training is a big deal. This job has side hustle potential as well as main gig potential. They’re FLEXIBLE!

Customer Service Sales Representative | Remote & Flexible
Company: Cornerstone Protection Group
Link:https://www.ziprecruiter.com/jobs/cornerstone-protection-group-d9f73df8/customer-service-sales-representative-remote-flexible-86111b8f?lvk=u5PDLs70tHee8QiAVDCW8Q.–N1W2Aogv3&tsid=160000684
This position has great potential because all you really need is a desire to learn and grow.
Intangible Benefits: Get connected with our inbound lead system.; Enjoy a flexible and remote schedule.; Our comprehensive 1-on-1 and virtual weekly training.; Great leadership and opportunity.
DO YOU: Have a friendly and positive personality? The ability to use the Internet? Good communication and selling skills? Feel at ease making calls and meeting clients? If yes, seems like a possible good fit.

Remote Customer Service Representative
Company: Brown & Brown Insurance · United States (Remote)
Link: https://bbinsurance.wd1.myworkdayjobs.com/en-US/Careers/job/Orange-CA-USA/Customer-Service-Representative—Remote-Available_R23_0000002533?source=Linkedin
Customer Service Representative-Call Center Remote is part of the first response team for inbound customer phone calls.
Essential Duties: Support incoming calls, emails, and online chats from customers.; Handle basic coverage questions, and assist with enrollment, premium inquiries, and cancellation requests.; Respond to questions and requests from clients/customers/agents quickly and accurately.; Occasional outbound call campaigns.; Retrieving and responding to voicemails and emails.; Record details of all customer interactions including requests, inquiries, comments, and complaints, and then record details of actions taken. Must be able to listen attentively and MULTI-TASK.
*****Must become a licensed Property & Casualty Insurance Agent within 90 days of hire* including passing the state of California’s extensive background investigation and completing the mandatory 52 hours of licensing education.
This is a good entry-level customer service position with lots of room for growth.

What I Did Today
I reviewed with Carrie some of the research I’ve worked on. I completed 3 job postings 2 of which I am considering for possible side gigs.

Data Aide 1 – Remote – Fulltime
Company: Stanford University
Link: https://careersearch.stanford.edu/jobs/data-aide-1-22571?src=JB-10064
Responsibilities: As a Data Aide in the Department of Pathology at Stanford University, you will perform functions and activities to support the clinical research team. These duties include: Accurately entering information into a computer system or database.; Maintain computerized and manual logs and files in accordance with established procedures.; Recognize, question, and detect anomalies from distinguishable data patterns on charts or other forms of media; record information into a database.; Perform audits of own work or that of others to ensure conformance with established procedures.; May convert data from one electronic system to another.; Perform clerical work such as word processing, maintaining office records, filing, and answering phones.;  Other duties may also be assigned.
Preferred Skillset: MS Office – Excel experience

Customer Service Representative
Company: King Courier
Link: https://www.kingcourier.com/jobs/
Duties: Answering customer phone calls and booking orders.; Communicating with dispatchers to resolve delivery issues.; Light filing, copying, and data entry.; Using multiple computer systems to enter and process delivery orders.; Calming stressed/harried/impatient customers looking for their stuff.
Desired Skillset: Customer Service

Customer Support Specialist – Remote (Flexible Schedule)
Company: Twist Bioscience
Link: https://www.indeed.com/jobs?q=customer+service+representative+remote&l=oakland%2C+ca&vjk=85c3358aea272cdc
Desired Skills/Education: Google Suite; Master’s degree; Bachelor’s degree

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
Duties: Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by.; dentifying the cause of the problem; collaborating with other stakeholders to develop a solution; presenting the solution to the customer; and following up to ensure the customer is completely satisfied.; Perform product order intake across product lines (e.g. SynBio, library, NGS TE, mini pools, etc.) by working with customers to obtain the necessary information or format to get orders into production.; Onboard custom vectors by obtaining and verifying the necessary information from the customer and then designing an appropriate strategy for successful synthesis.; Provide information and guidance to help customers: decide which product to buy: navigate and use our ecommerce website; and understand the status of their order.

Administration Assistant – Remote
Company: Tetrate
Link: https://tetrate.io/careers/
Responsibilities: Provide administrative support to our leadership team including calendar management, communication management, travel arrangements, and social events.; Serve as the primary liaison between the leadership team and their respective clients.; Ability to be resourceful when suggesting appropriate solutions, often anticipating needs before they arise.; Track action items and logistics to ensure the smooth execution of various ongoing tasks.; Serve as a project coordinator on ad-hoc projects and provide project support where needed.; Assist with event and travel planning for various company events (i.e. conferences, internal company events, travel coordination, etc.) 
Required Qualifications: 5+ years of experience in administrative assistance and project coordination, preferably in a growth-stage startup.
Preferred Qualifications: Fundamentals-based problem-solving skills; Drive decision by function, first principles-based mindset. We are not “title” driven and we value results over process.; Demonstrate bias-to-action and avoid analysis paralysis; Drive action to the finish line with high quality and on time.; You are ego-less when searching for the best ideas; You contribute effectively outside of your specialty; You think about solving problems from the standpoint of the best outcome for the team.; Values autonomy and results over process.

Customer Service Representative – Remote
Link: https://jobs.cvshealth.com/job/18798068/customer-service-representative/
Responsibilities: Answer questions and resolve issues with individualized customer service based on phone calls from members and providers.; Utilize multiple applications and available resources to ensure prompt member and provider satisfaction.; Document and track contacts with members, providers, or any additional callers.; Complete outbound calls to members or providers to provide education and/or assist with escalations.; Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care.; Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.; Guide the member through their plan benefits, policy, anAnnual Enrollment d procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Required Qualifications: Ability to handle calls efficiently in a high-paced call center environment.; Strong verbal and written communication skills.; Must be focused, detail-oriented, and quality driven.; Strong critical thinking skills.; Supports individual, team, and business goals and initiatives.; Must demonstrate member-centric customer service and the drive to be fully our members’ champion by managing each call for first-call resolution.

Annual Enrollment Customer Service Representative – Remote
Link: https://jobs.jobvite.com/empyrean-benefit-solutions/job/omfQnfwy?__jvst=Job%20Board&__jvsd=LinkedIn
Responsibilities: Answers questions and resolves issues based on phone calls, emails, and internet inquiries from members, clients, and others while maintaining consistent quality.; Research and respond to enrollment issues.; Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.; Receive, distribute, and/or own tasks including resolution and appropriate customer support.; Effectively document and track contacts with participants, clients, and vendors.; Ensure all interactions with customers (both internal and external) are professional and courteous.; Escalate appropriate referrals, complaints, grievances, and appeals according to client requirements.; Educate participants, clients, and others on self-service options.; Assist in the preparation of daily, weekly or monthly reports.; Update member data including dependents, change of addresses, etc., ensuring data integrity.; Completes tasks, generates letters, and files associated paperwork; Effectively interact with all team members for the purpose of resolving participants’ or clients’ needs.; Special projects and other duties as assigned.; Must be available to work an 8-hour shift anytime between 7:00 am – 7:00 pm, Monday through Friday. We will not be able to work around school schedules.

Today I spent a great deal of time attempting to get Telegram Messenger on my phone and on my laptop. No luck. More to come. I also found some great customer service-related job postings.

Member Services Representative I/Job Req 587528142
Company: ALAMEDA ALLIANCE FOR HEALTH
Link: Apply on Company Site – https://secure4.saashr.com/ta/6167909.careers?ShowJob=587528142&mode=job&iis=Indeed&iisn=Indeed.com
Skills Required: Customer Service; Windows; Typing
Essential Functions of the Job:
Contacts: Receive, manage, and document telephone calls, emails, and other sources of contact from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.; Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.; Member communications: Create and/or mail appropriate member materials and communications as needed.; Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.; Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

Client Relations Representative
Company: Children’s Council Of San Francisco
Link: Go to website – https://childrenscouncilsf.bamboohr.com/careers/201?utm_medium=referral&utm_source=idealist\
Primary Responsibilities:
 Engage courteously and professionally with all visitors and callers. ·    
 Answers agency multi-phone lines and operates voicemail system. ·      
 Screens calls, forwards calls, and /or records and forwards messages accurately.
 Receives electronic or hard copy communication from clients or partner agencies and routes to appropriate staff/department.
Maintains confidentiality of staff and clients.; Receives all walk-in clients in the reception area, directing guests to appropriate areas or staff, as necessary.; Introduces clients to online resources such as our Child Care Finder and www.earlylearningSF.org.
Understands Agency’s programs/services and answers.; Monitors and maintains a clean, safe, and orderly environment in the lobby area including children’s play area and desk areas.

Rent Collection Specialist (Property Management)
Company: Tenderloin Neighborhood Development Corporation
Link: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?clientkey=1F7E88858F21E821A421A2A73D4164E4&job=98522&utm_medium=referral&utm_source=idealist
Essential Duties:
Generate and review delinquency reports from property management software and track tenants with past due rents.; Contact tenants with past due rents to follow up on the status of past due rent payments, work with tenants on repayment agreements and refer tenants to Tenant Services for information on rental assistance.; Track payments for repayment agreements and report the status of repayments.; Conducts custom collection efforts for each tenant that consist of emails, phone calls, standard mail correspondence, and appointments at properties.; Meet with tenants to review account balances, delinquency history, and any topic related to the tenant’s ability to meet the financial obligations of their lease agreement and to establish relationships between property management and tenants.; Develops collections methods that consistently lead to achieving or exceeding company financial goals.; Communicates tenant rent collection efforts to Property Managers and Tenant Services.; Research tenant rent ledgers using property management software and works with the Associate Director of Finance and Systems to correct tenant rent ledger discrepancies.; Participates in monthly staff rent collection meetings and compiles necessary data to support efforts of the collective group.;
Coordinate and communicate with Project Analyst regarding rental assistance and/or rent collection-related matters.; Performs other job duties as required.
Skills Required: Proficient with Microsoft Office Suite (Excel and Word)

Today was my first day of CTT. I watched a presentation about the orientation for the training. I set up a new Chrome Profile with bookmarks and extensions. I used LastPass for the first time to save my passwords and to get practice using a password vault.

Today was my first day of the Computer Technician Training course. We went through the Core orientation, and then we learned how to create a new Chrome profile. I practiced using bookmark folders and adding new extensions.

Today was a productive day as I tackled a few tasks to improve my online presence. Firstly, I created a new Slack account to communicate better with my team. I also signed up for two new platforms, Homebase and ChatGPT, to help streamline my work and increase productivity.

In addition, I created a new Google profile to ensure all my online accounts are consistent and easy to manage. I also took some time to set up useful browser extensions and bookmarks, which will save me time and effort in the long run.

Lastly, I wrote our first daily blog post on WordPress, which was a great way to end the day. It’s exciting to see my progress and I look forward to the next steps in my journey. Overall, it was a busy but rewarding day.