CTP Skill Center

Suralink Inc.

About Suralink

Suralink is committed to providing innovative solutions that enhance efficiency, security, and collaboration for our clients. Our Customer Support team plays a critical role in ensuring customer satisfaction by delivering top-tier service, troubleshooting issues, and collaborating with internal teams to create impactful solutions.

About the Role

As a Customer Support Representative, you will be the face of Suralink, assisting customers with inquiries, troubleshooting technical issues, and ensuring they have the best possible experience using our platform. This role requires a customer-first mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Provide timely, friendly, and high-quality support to customers via email, chat, and phone.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases as needed.
• Collaborate with internal teams to advocate for customer needs and drive product improvements.
• Create and update knowledge base articles, FAQs, and other resources to enhance customer self-service options.
• Identify trends in customer inquiries and work with the team to improve support processes.
• Assist in onboarding new customers and guiding them through our platform’s features.

What We’re Looking For

• 1-3 years of customer support experience, preferably in a SaaS or tech environment.
• Excellent communication skills—both written and verbal.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently and as part of a team.
• Experience with support tools such as Zendesk, Intercom, or similar platforms is a plus.
• A passion for delivering outstanding customer service!

Why Join Suralink?

• A supportive, team-oriented work environment.
• Opportunities for growth and professional development.
• Competitive salary and benefits.
• The chance to work with a dynamic and innovative product that makes a real difference for customers.

If you’re passionate about helping customers and love problem-solving, we’d love to hear from you!

Apply today and become a key part of the Suralink team!

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SeaBreeze Home and Living is your guide to embracing the effortless beauty of coastal living. Through expert consulting, design inspiration, and lifestyle solutions, we help you create spaces and experiences that reflect the tranquility of the sea. Whether you’re designing a home, seeking a more balanced way of life, or incorporating coastal influences into your brand, our personalized approach ensures a seamless transformation.

At SeaBreeze, we believe coastal living isn’t just about location—it’s a mindset, a design philosophy, and a way of life. Let us help you bring the serenity, style, and spirit of the coast into your everyday world.

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Are you ready to launch a fulfilling career with exceptional growth opportunities? At Globe Life AO, we empower our employees with comprehensive training, top-tier resources, and a supportive environment—all while helping families safeguard what matters most.

Please click the link for all of the wonderful details.

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– Skillsoft coworking went really well. I’ve almost done more this week than in the previous 3. Really glad I asked for this accommodation.
– Phonecall scripts
— I try to have unobtrusive fun where I can in this course.
— Jose really committed to the bit in his voicemail message.
— setting the line spacing to 1.15 for written scripts makes them read way smoother for some reason
– More skillsoft time
— Finished another lecture. No wonder terminal nerds like linux. The commands are way more intuitive than either mac or windows.
— Tests are kind of poorly written for actually gauging understanding though.
— Very happy with my ability to intuit commands that I don’t specifically remember.
— Bring online, initialize, partition, format.
– United Business Bank research
— exceedingly hard to find anything? Much harder than Mechanics Bank. They seem like the most normal smallish bank that has ever existed.

I Worked on and recorded CTT Portfolio as well doing communications thru 3cx

Leaving a message with C3X exercise, went over the Challenge from yesterday and did skill soft to end the day.

I stated working on my phone calls then I got pulled into a new workroom to work on my exit Portfolio buy talking to a recorded then I filled out a “What I Did Today?” along with Homebase clock out.

today we went through practicing our voicemails and did write out our scripts to practice voicemail. then we did a voice greeting to record our voice to the voicemail

I practiced typing from 2 – 2:15 and almost broke the 60 wpm mark. With more practice I know I’ll get there.

I practiced 4 different scenarios using the 3CX phone system – 1)calling off. 2)letting customers know of my new phone number. 3)customer complaint. 4)BerkMart Memorial Day sale

I recorded my VM greeting as BerkMart Director of Customer Service, Northern California.

Today we practiced how to leave voicemails on 3CX App. Today we learned about customer service through the telephone. Today we work on our weekly Skillsoft assignments.