Customer Care Specialist I

Verra Mobility, has an opening for a full-time, remote, entry-level, Customer Care Specialist I. No starting pay was mentioned.

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, and serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles worldwide through connectivity with hundreds of tolling and issuing authorities.  We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it!

  • High School Diploma or GED equivalent
  • 6 months+ of customer service experience (call center preferred).
  • Proficient computer skills with the ability to navigate efficiently between applications, including Microsoft Office
  • Passion for working in a team and being collaborative, but able to work independently.
  • Outstanding interpersonal skills, strong work ethic, and self-motivation, with excellent communication skills and able to speak authentically.
  • Flexibility to work any shift. Current hours of operation are between 9:00 AM to 5:30 PM EST time M-F.
  • Bi-lingual (Spanish) is a plus.

If interested, click the link above for more company information, or click the LINK here to apply.

What I Did Today

Today we reviewed how to use several tools in Google Docs. Later, we worked on editing a Google document to practice our skills. There were several things in the document that I needed to change. I also started working on editing another document before class ended.

What I did today…

Tuesday was another typing day start. Today we reviewed our basic toolbar and how to create a Table of Contents. Then we worked on a project independently, which I enjoyed. It felt like it was a good indicator of my learning and improving skills. Thank you for the teaching here on CTP Pro. Good day to all.

What I did today.

What I did Today

Today we reviewed and reinforced our Google Docs skills. Editing the two assignment documents was good practice and a reminder not to get complacent with how we present ourselves professionally through our business communications.

What I Did Today

I was able to get my job posts up in a very smooth manner today. Practice makes perfect. Worked on the graduation sponsorship project. Access to different sites is my biggest challenge. I was looking at the university theater programs for donations. So then I did some typing practice. Time to get out and vote, it is Super Tuesday!

Call Center Retention Specialist

SiriusXM, has a listing for a full-time, remote, entry-level, Call Center Retention Specialist. A starting pay was not on the listing.

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners — in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are.

What You’ll Need

  • 6 months plus of relevant sales experience in a metric-based/goal-oriented environment.
  • Experience in a contact center environment is strongly preferred.
  • 6 months of customer service.
  • High school diploma or GED.
  • Ability to utilize sales skills by asking probing questions, overcoming objections, and rebuttals, creating benefit statements, and assuming the sale to retain customer business and generate new customer sales.
  • Ability to achieve required sales, retention, productivity, and attendance targets
  • Interpersonal skills and ability to interact and work with employees at all levels and customers of all types.
  • Ability to work independently and in a team environment.
  • Ability to project a professional image over the phone through excellent phone etiquette.
  • Must be fluent in English with excellent written and verbal communication skills.

This is a partial list of requirements to show an example. This seems like a job with a good future.

If interested, click the link above to find out more about the company, or you can click the LINK here to apply.