You will be working as a Software Support Specialist, providing tech support to users or escalating inquiries to other departments. You will record and report issues, understand the product suite, and document work activity. You are expected to have experience with Windows, excellent communication skills, attention to detail, proficiency in Microsoft Office or a related Suite such as Google Workspace, and you should have an ability to explain technical concepts to a non-technical audience. The pay rate for this position is $22 – $24 / hr.
Customer Service Representative (Full-Time, On-Site, SF)
Transdev provides transportation services to the community and is looking for someone to service customers on the phone to support that cause. You will be providing information to customers about schedules, reviewing trip statuses, maintain radio communication with drivers, handle property left by passengers, use information record software, communicate with dispatchers, keep confidentiality, and perform trip editing if needed. They expect some prior customer service experience, an ability to organize and schedule routes, ability to read maps, ability to understand policies and regulations, proficient in Microsoft Word, Excel, and Powerpoint, strong communication skills and good phone diction, ability to use a multi-line phone system, and some travel will be required. Pay rate is $21.85 / hr.
Customer Service Representative (Full-Time, On-Site, Sacramento)
MSI is a leading supplier of flooring, countertops, and wall tiling, and they are looking for a customer service representative to handle customer transactions and maintain records, assist customers with order requirements, address customer delivery issues, maintain up-to-date knowledge of company products and services, and generally serve as a face to the customers. They prefer 2 years of customer service experience, and you may be expected to lift up to 25 lbs and sit for long periods of time. The skills they expect are strong communication, attentiveness, multitasking, doing simple calculations quickly, and intermediate skills with Microsoft Outlook, Word, and Excel. The pay rate is $18 – $21 / hr.
What did today.
I apparently forgot to post my blog. I had a great day yesterday.
9/23/2024 What I Did Today.
I typed 40 WPM in monkey type with 96% accuracy. I attempted to finish the independent challenge but became stuck on changing cell color. I was clicking on the dot in the cell and pulling it down. But then all my values would change to agree with the first value of the cell. But I think that is only for automatically generating something in succession, such as days of the week. Jose explained what I was doing wrong. I should grab anywhere and pull down the row or column. I watched a short video on customer service I thought was helpful. I concluded the day with the check-in for the independent Goggle Sheets project. As indicated I had trouble highlighting the cells in the colors they were supposed to be in. I never even got around to working with the formulas. But Jose walked me through the sheet regarding the formulas. Those formulas I would have used if I had completed this section and was able to proceed to the next section.
What I did Today!
Today I worked on a challenge and I got a better score than I thought I would. I still need to work more on my formulas on google sheets.
What I did today.
Today, I started by practicing my typing speed on Monkeytype for the first 15 minutes. After that, I took on an independent challenge using Google Docs. This involved changing formats, adding bullets, and creating a table of contents. Lastly, I copied a Google Sheets document and worked on formatting, including organizing text into columns and adding formulas. It was a great challenge and I feel like I made good progress with updating my Google Docs formatting skills.
What I did today.
Today was not unlike any other, I did the usual, but I am enjoying helping out where I can
Daniel Lee Blair
What I did Today
Today I started with typing practice. We then moved on to the Independent Challenge and worked on that for most of the day. When I was done with the challenge I worked on my training portfolio until the allotted time for the challenge was finished. Afterward, we watched a customer service video and did check-ins on the Independent Challenge.
Today in CTP 9/23/2024
Today started out a little stressful, because I entered into something I wasn’t familiar with.
As I read the directions the first two parts were understandable to me. When I entered into the sheets assignment, I’d forgotten a lot of it. So I’m needing to brush up on those skills.