CTP Skill Center

Company: ES Management Group Inc

Link: https://www.indeed.com/jobs?q=helpdesk+it&l=california&from=searchOnDesktopSerp&vjk=ed6291205703076b

Here is an in person IT support position in Ontario California on Indeed. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Respond to customer queries by phone and email. Create step-by-step training material with screenshots for clients. Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware. Document internal procedures. Maintain daily performance of computer systems. Ask educated questions and listen to customers to determine root cause of issues. Work through the problem-solving process with customers, empowering them to do the same in the future. Run diagnostic problems to resolve problems. Clean up computers. Train incoming staff on company equipment. Report significant and recurring issues to the tier-2 support team. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting.

The pay is anywhere between: $23- $28 an hour (40 hour week)

Company: eXcell

Link: https://www.indeed.com/jobs?q=helpdesk+it&l=california&from=searchOnDesktopSerp&vjk=cf6a14404c0ad0c6&advn=9909399193200621

Here is an in person Deskside technician in Berkley California on Indeed. You will build new devices and deploy them. Perform account setup / upgrades for new or departing users. Provide first and second level contact and problem resolution for customer issues. Image and reimage laptops. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Support and troubleshoot Windows 10 / 11, MS0365 and MS Software Center. Support and troubleshoot for printers and other computer peripherals. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software. Broad experience of IT with basic understanding of Networks, and Servers. Assist users with logging into their PC. Assist users with troubleshooting their desktop appearance and access to their links / applications on their local PC. Change OneDrive settings on the PC and access OneDrive to copy files / links to their local PC. Access and install applications from Software Center. Re-domain a PC. Assist to update technical documentation and manuals. Access event viewer and other logs to determine error root cause and resolution. Performs other duties as assigned.

The pay is anywhere between: $28-$30 an hour (40hour week)

Company: Shield HealthCare
Link

An ideal candidate for this full-time role should have at least one year of customer service experience as well as exceptional communication skills and the ability to read/speak in Spanish. Major tasks include handling incoming/outgoing calls, entering customer order information, and processing documentation requests. This employer offers medical and disability insurance along with Education Assistance and paid vacations.

Company: United Health Centers of the San Joaquin Valley

Link: https://www.indeed.com/jobs?q=helpdesk+it&l=california&from=searchOnDesktopSerp&vjk=3332319950dd11db

Here is an in person IT support specialist in Fresno California on Indeed. Support the end users and IT infrastructure for United Health Centers. Provide technical support capabilities by typically answering inquiries from computer users. Here is an in person IT support specialist in Fresno California on Indeed. Support the end users and IT infrastructure for United Health Centers. Provide technical support capabilities by typically answering inquiries from computer users. And most importantly, customer service. Support UHC end users by fielding incoming help requests from end users via both telephone and work orders received through UHC’s IT Support Structure (ITSS) in a courteous manner. Documents all pertinent support request information, including name, department, contact information, and nature of problem or issue. Supports the work of the organization and develops working relationships with staff by building rapport and elicit problem details from end users. Supports the work of the team by resolving problems and will escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Works to apply diagnostic utilities to aid in troubleshooting. Supports the network and IT team by possessing how to appropriately access software updates, driver updates, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Ensures that work is done correctly at the point by contact by testing fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Supports the team by developing help sheets and knowledge base articles for end users when needed.

The Pay starts at: $27.95 an hour (40 hour week)

Company: MI Windows and Doors
Link

Responsibilities for this full-time position revolve around offering telephone/email support to homeowners, scheduling technicians to perform warranty repairs, answering phone calls, providing information, and processing payment transactions. This employer prefers applicants with previous windows sales experience. Stated benefits include but are not limited to company-paid long-term disability, dental/vision insurance, tuition reimbursement, and paid time off.

Company: TRIO Heating & Air
Link

Primary duties for this role will involve resolving problems as they arise, responding to calls, recordkeeping, and providing customer service. Ideally, a candidate should be capable of multitasking, be experienced using Microsoft Office Suite, and have a typing speed of 45 WPM. Offered benefits include health insurance, performance bonuses, and paid holidays.