What I Did Today

Today I spent the first hour researching job listings and posting them to CTP’s skill center page. I found two jobs in the San Jose area and one hybrid job. Next, I began on the new task I was assigned yesterday, which was ERG outreach. Outreach involved using an email template to fill out contact forms or send emails to organizations which have ERGs for partnership and volunteer opportunities with CTP. Sometimes I can find a general contact email for the organization, but often I have to rely on the company website’s built-in contact form, which is often inflexible. One thing I noticed is that often the inquiry field for these forms has some sort of character limit, which prevents me from sending the template. I tried to skip ahead on the list of companies when I encountered instances like that, because it felt like it broke the workflow I had settled into to try and handle one-off cases differently, or constantly ask questions to Carrie or other Associates. I was able to get over 20 outreach emails / forms done today, and I think I have a pretty good idea of how to do it now.

Customer Service Representative/Entry level (On-Site Oakland, CA)

Company: Beneficial State Bank
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Applicants for this full-time position will be charged with responding to customer inquiries, processing transactions, recommending ideal bank products/services, training customers on easier banking options, opening new safe deposit boxes, assisting the Branch Operations Manager as needed, contributing to administrative tasks, and answering calls. An ideal applicant will have one year of retail experience, applicable customer service experience, strong interpersonal abilities, and a working knowledge of bank products.

Customer Service Representative/Entry level (in-person Merced, CA)

Company: National Veterinary Associates
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This is an equal opportunity employer searching for candidates who are effective communicators, are comfortable using computers, and have one year of related experience. Frequent tasks will include answering questions, responding to phone calls/emails, scheduling appointments, preserving the cleanliness of the client waiting area, maintaining documents, and delivering complex matters to senior staff. There are offered benefits including medical/dental insurance, a 401k, and paid time off.

Front Desk/Entry level (On-Site Sacramento, CA)

Company: Kimpton Hotels and Restaurants
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Candidates in this full-time role will be responsible for guest check-in, performing pre-assignment on hotel rooms, ensuring adherence to credit policies, answering phone calls, following an established key control policy, verifying transactions, and completing all tasks on a checklist before the end of one’s shift. Ideal candidates will have one year of relevant experience in a hotel setting, a flexible schedule, and the ability to work well under pressure.

Customer Service Sales Specialist (Full-Time, Hybrid, Pleasanton)

Internet Brands focuses on creation of best-in-class digital platforms for consumers and for their commercial partners. They are looking for someone to propose ad-related support and fulfillment, work with new clients and create attorney profiles, process lawyer billing and contact customers to resolve payment issues, answer inquiries in Salesforce, update profiles with credits and information, and provide welcoming calls. They expect someone who is able to multitask and work independently, has a strong work ethic and is comfortable in a fast-paced environment, can cooperate with other members of the team and supervisors, and can prioritize to meet competing deadlines. The pay rate starts at $18 / hr.

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Customer Service Representative (Full-Time, On-Site, San Jose)

Takeoff Enterprises specializes in developing compelling campaigns that engage customers through personalized communication, fostering brand loyalty and immediate customer response. They are looking for someone to pinpoint customer needs and provide solutions in a timely manner, demonstrate effective communication and persuade customers, maintain customer account information as well as billing information, follow company policy and work closely with the CSR team, and identify opportunities for improvement and contribute ideas in meetings. They want a candidate who has customer service experience, has excellent customer service skills, can work effectively in a fast-paced environment, is self-motivated while also being a team player, and has excellent communication skills. The pay rate is $800 – $1,350 / wk.

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Bilingual Customer Service Representative (Full-Time, On-Site, San Jose)

Sharecare is making strides every day by bringing together the many different elements of health for you, your family, and your community. They are looking for a bilingual candidate to answer inbound calls from members and providers, identify and prioritize caller needs, formulate resolution plans, recommend solutions, meet established call center metrics, use computer tools to document information, develop rapport, recommend programs, and escalate issues when needed. They want someone who is bilingual, has prior experience in customer service, has great communication skills, is able to multitask, has general knowledge of Microsoft Word and Outlook, has keyboard proficiency, can work effectively with others, is vaccinated, and can adapt in a dynamic environment. The pay rate is $19 / hr.

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