IT Technician I, for Next IT Solutions, at 140 Milky Way, Irvine, CA 92618

The IT Support Technician I is a full-time position focused on providing technical support, maintaining systems, and ensuring data security for clients. Key responsibilities include troubleshooting hardware, software, and peripherals, with an emphasis on customer service and effective communication. The ideal candidate should be adaptable, proactive, and able to work well under pressure in a fast-paced environment, while being eager to learn and take on new tasks.

These are some of the responsibilities of this job.

  1. Provide technical support to clients via phone, email, and in-person when needed (on-site)
  2. Install and configure computer hardware, software, and peripheral devices
  3. Troubleshoot hardware and software issues, including printers and scanners

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What I Did Today

Today was my first day back after a break to process my re-boarding for my next 100 hours. I expect to get new tasks to start on as early as next week, but in the meantime I am more or less able to pick up right where I left off. I’m going to try and post questions and interact more in the chat this time around. Since I started this shift at a later time than my usual window, I didn’t have as much time for tasks. After completing onboarding with Carrie, I spent about an hour on finding suitable job listings and posting them to CTP’s skill center page. I am expanding my search range to include northern California, as well as other areas where participants are known to live that may be of use to them, including the Santa Barbara area. After that, I spent some time practicing my typing skills, although my speed was averaging lower than usual, probably because I haven’t been as consistent with it during my time away from AWEX. I hope to bring it back up in the coming days. Tomorrow I will continue with ERG and Food and Grocery Research as my main focus, since those are tasks I have questions about which I can discuss in chat.

Customer Service Specialist (Full-Time, On-Site, Santa Barbara)

AppleOne is an HR Consulting company, connecting talent with companies. You will be expected to respond to customers via phone, email, and chat, address customer concerns, escalate issues to management, document customer interactions, collaborate with other departments, and identify opportunities to enhance the customer experience. They are looking for someone who has customer service experience, excellent written and verbal communication skills, strong problem-solving skills, experience with CRM software and Microsoft Office Suite, and the ability to multitask and manage time effectively. The pay rate ranges from $20 – $25 / hr.

Link

Office Administrator (Full-Time, On-Site, Santa Barbara)

Senseeker Engineering Inc. is a company providing components and designs for infrared image sensor technology. They are looking for someone to help schedule meetings, answer the phone and greet visitors, assist with HR tasks, including scheduling interviews and onboarding new hires, help with stocking and custodial scheduling of corporate condo, manage facility vendors, assist accounting, assist with shipping and receiving duties, and occasionally running errands. They want someone who is proactive and knows how to get things done, has excellent teamwork, as well as written and verbal communication skills, is punctual and has expreience with MS Office data entry, and has strong organizational skills and attention to detail. Pay rate is $23 – $27 / hr.

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What I did today

Today, there was a full plate of subjects covered, to name a few, Leaving a message and phone script for various functions of customer service interactions over the phone or virtual. It was a good day of discovery overall.