CTP Skill Center

I typed 40 WPM. I practiced on the CX3 phone system. I worked on creating e-mails for various scenarios regarding customers and potential customers for POW.

Portfolio, Google Slides, Sheets, Docs, Typing, 3xc system and sales.

Today we did the daily 15 minutes of typing. Then we worked on role-playing using the telephone Application to practice transferring in several different scenarios. It was great. Then we worked on professional responses to customers for specific situations.

Today we worked on touch typing practice, followed by doing practice with 3CX and warm call transfers. We had some issues with getting to the chatroom in 3CX, and in the 2nd round we had to work with an instructor in our group. It ended up being difficult to coordinate because of how busy everyone was. Finally, we worked on written customer service responses for Power of Wellness. It was nice to be able to finish the assignment before the end of the day.

I responded to customers in written form. I made, received and transferred calls. Awesome day today. Gog bless everyone……

Today I worked on typing skills for the first part of the day, then transitioned to working on phone skills on 3cx, and lastly, I worked on customer service written responses for the rest of the day.

Today was another good day. I completed my typing assignment and I worked on various other tasks. My phone assignment was a little complicated but at the end of the day, it was not very hard I just needed to practice the steps needed to do the assignment. I worked on the Power of wellness communication. I like the Portfolio assignment.

I added a few Job Fair events to the CTP job board. I worked on the ERG Research Project. I also met with Carrie for my weekly check-in. I met with Carrie and Austin regarding the Dress For Success Project we worked on.

Today I learned how to make phonc calls on the 3X website, and I learned to to transfer, and send to voicemail. I also got to learn how to reply with messages.

Today I started out with some job postings for the students. After meeting with Carrie, Lena and I went about working on the notes we got for the Dress for Success project. I standardized all of the fonts and letter sizes, and moved text that was too close to the title, as well as splitting a problematic slide in two. Looking forward to getting more work done on Monday!