CTP Skill Center

Today we talked about the personal challenges that we did. We did phone customer scripts with the 3CX phone system, and we also did an exercise in turning informal written communication into formal communication.

Work on Google Docs, typing, and best of all things for the day 3CX communication training on operating and using the technology.

Today we worked in groups of 2 to 3 people reading from a script to provide customer service. We used a program that has a phone database that we can conference call, put on hold, warm transfer, or cold transfer a customer. It was fun. we also worked on correcting Informal Emails to make them professional.

Today we reviewed some of the independent challenge from last class, and then began working on logging into our phone system. We started on a lab that helped us to practice both the controls for the phone interface as well as using a customer support script. We practiced putting the customer on hold and using extensions. Finally we worked on a lab to fix unprofessional emails and make them more professional. With the extra downtime I had in class, I worked on my typing skills some more to get more practice with the keys I struggle with the most, such as various types of punctuation. I hope to get more practice with customer support and phone systems in the future, as it is an important skill in the professional world.

I got to use the 3CX system. It wasn’t too hard(I hope) and I think I would like to practice more on it. I also worked on professional and informal emails. I hope I did okay. I’m not used to doing this kind of thing.

Today I learned how to use the chat – 3CX system. I found it quite easy as I was able to navigate through the system along with my partner. I also did an exercise involving checking/correcting emails.

I started the day with my usual job postings; I was able to do 4 in 1 hour! Following that, I added some more resources to the Emergency Food and Grocery Project. Then I took on the Second Chance Research Project and the Social Media Research project, the latter of which is very challenging. I finished out the day with four more job postings. My research skills are being pushed to their limits!

Today was my second day as an associate here at CTP. Today I did various tasks throughout my shift such as posting job listings, second chance research, and social media content. I started my shift by creating 3 job listings with the use of websites such as Linkedin and indeed to post the listings on the CTP skill center. I then moved on along with my shift by working on the second chance research to find organizations that support to previously incarcerated people. Ending off the day with starting with searching social media content related to disability, inclusion, and graduates.