I Worked on the Independent Challenge Check-In Lab
What I Did Today
I Worked on Independent challenge as well as some skillsoft.
What I did today
Today I did customer service phone scripts and an independent challenge.
What I did today?
I practice phone call we the group, and we have are independent challenge.
What I Did Today?
I worked home C3X phone calls then I jumped into a quiz with Google sheets.
What I Did Today
Today I researched and posted jobs and posted them on CTP. I worked on finding resources for the EFG list. Lastly, I worked on the business outreach list.
What I did today
https://www.ctpskillcenter.com
Did phone examples and did Independent Challenge
What I did today
Today we first did some practice typing. Then we worked on 3CX phone system role play. Then we did an Independent Challenge assignment.
Contact Center, Quality Assurance Specialist, Roseville, CA
Company: Goodleap
The Contact Center Quality Assurance Specialist will monitor and evaluate call, email, and text interactions between representatives and customers to identify improvement areas and provide actionable feedback to enhance performance and maintain service standards. This includes assessing compliance, reviewing account documentation, and supporting quality assurance training. Strong attention to detail, excellent communication skills, and the ability to provide constructive feedback are essential.
Customer Service Representative, Sacramento, CA
El Camino Veterinary Hospital is looking for a full-time Customer Service Representative to manage phone calls, schedule appointments, check patients in and out, and answer general questions. The role also includes maintaining the cleanliness of the waiting area and exam rooms, responding to emails and texts, and delivering messages. The pay range is $17.00 – $20.00 per hour.