What I Did Today

Today I picked up from yesterday when I had to leave early, and I emailed Carrie about a concrete suggestion to improve workflow for one of the tasks. I then continued with the usual start to my day by posting job listings to CTP’s skill center page. Next I worked on researching alumni profiles without much success, and then I moved on to rehab center research for hospitals that are viable as potential partners. I then monitored and participated in a study hall session with one of the CTP participants, and I was happy to report that it went well and that we both stayed productive during the hour. Finally, I updated the DEI spreadsheet with all the new entities that were added since last week. I felt pretty productive today, and will be able to report for check-in tomorrow.

Bilingual Customer Service Representative (Full-Time, On-Site, San Jose)

Temco Logistics is a delivery and installation services company, extending their customers’ brands beyond the final mile. They are looking for someone to manage a high volume of calls, handle customer complaints and provide solutions and alternatives within a time limit, keep records of customer interactions, process customer accounts, discuss routes with delivery drivers, and perform data entry tasks. They want someone who is bilingual in Spanish and English, with strong phone contact handling skills, active listening skills, customer orientation skills and the ability to adapt and respond to different types of characters, excellent communication and presentation skills, and an ability to multitask, prioritize, and manage time effectively.

Link

Customer Service Representative (Full-Time, On-Site, San Rafael)

Jeff Burgess and Associates are experts in video production, allowing their customers a source to acquire everything they need for a project from start to finish. They are looking for someone to manage emails, process orders, be a first point of contact for customer inquiries, provide information to customers, address and resolve customer issues, fulfill warehouse orders, maintain accurate records, prepare regular reports, and collaborate daily with sales representatives and other customer service representatives. They want someone who has excellent verbal and written communication skills, has strong problem-solving skills and attention to detail, has proficiency in basic computer applications and customer management systems, has the ability to work independently and as part of a team, and has a positive attitude and willingness to learn in a fast-paced environment. The pay rate ranges from $24 – $27 / hr.

Link

What I Did Today

– Phonecalls
— Warm/cold transfer
— Hold
— Phone scripts. I find the idea of these much less annoying than I used to.
– Typing. A dismal 33wpm. 10 if I’m not actually staring at my hands lmao. Lol lmao.
– Test was fun. Data entry isn’t terrible when you can listen to music. Proud of how much I’ve improved in automations and shortcuts in that

What I Did Today

I learned phone customer service using 3CX

I practiced roll playing employee / customer for BerkMart

I completed my first Independent Challenge V2

I enjoyed the challenge and look forward to finding out my results

What I did today

Today we setup 3CX phone app to practice our customer service skills. We learned how to use the phone app and what each button did on the app. We did mock phone calls to practice using the phone app. We did Independent challenges to test our ability in using Google Docs and Google Slides.