CTP Skill Center

SPS Global is an outsourcing leader that transforms operations to improve employee engagement, enhance productivity, and deliver superior customer experiences. They are looking for someone to demonstrate strong customer service and care, be flexible to customer demands, consistently adhere to safety guidelines, take direction from a supervisor, maintain logs of documentation, participate in cross-training, handle packages, provide backfill when needed, enter information into spreadsheets, and sort and deliver mail. They want someone who has great people skills, patience, and an ability to multitask, has skills in Word, Excel, and PowerPoint, has excellent communication skills, can lift up to 55 lbs, can work individually or as part of a team, and has competency in performing multiple functional tasks. The pay rate is $21 / hr.

Link

Link: https://www.indeed.com/jobs?q=it+help+desk&l=California&fromage=last&from=searchOnDesktopSerp&vjk=177b8c1aad759584&advn=4915260359448310

Here is an in person IT technician position in Livermore California on Indeed. You will, monitor and maintain networking systems, including switches, wireless and internet access. Ensure the coordination, security and efficiency of network and infrastructure. Provide support and documentation to track hardware and software. Purchase hardware, software licensing and subscriptions for services as needed. Manage IT inventory of all school-owned or leased equipment. Monitor, maintain and upgrade as needed network infrastructure including wireless. Develop and maintain the school’s databases and internal and external networks, including externally hosted website. Maintain onsite and off-site backups. Support the rollout of new applications Set up new user accounts and profiles. Assist with maintenance and support for all IT support requests. Manage vendor relations, procurement, installation and implementation of information systems. Assess and respond to the IT needs of all VMS employees. Remain current on new developments regarding software, hardware, networks, telecommunications, training and maintenance. Test and evaluate new technology as needed. Security cameras – maintaining, adding, removal of overall security camera system on VMS campus and property. VOIP telephone system – maintaining, adding, removal of handsets and the entire VOIP telephone system. Photocopiers – ensuring the proper connectivity to the network and ensuring VMS staff are able to print to any copier on campus. Projectors in classrooms – maintaining all projectors on the VMS campus

The pay is anywhere between $95,000 – $120,000 a year (40 hour work week)

Answer Desk Solutions delivers a comprehensive suite of top-tier outsourced customer services across North America. They are looking for someone to help clients by answering questions and solving problems, listening to them to provide accurate solutions and make sure they feel supported, take part in training to acquire new skills, use technology to work efficiently, build strong relationships with clients and colleagues, suggest products or services to clients as needed, and follow all company procedures. They are looking for a candidate who has an understanding of company products and services, strong time management, exceptional customer service and listening skills, strong verbal and written communication skills, a professional phone voice, a proficiency with technology, adaptability, and accountability. The pay rate is $700 – $750 / wk.

Link

R&D Transportation Services, Inc. is a transportation management firm offering a wide range of innovative transportation consulting and management services to various customers throughout California. They are looking for someone who is bilingual in both Spanish and English to handle high-volume calls, notifying customers of service schedules, providing late bus notifications, responding to concerns and questions, obtaining information for service change requests, and other computer tasks. They expect someone with knowledge of phone systems, who can communicate effectively in both Spanish and English, has a typing proficiency of at least 45 wpm and 95% accuracy, has computer skills in Excel, Word, Access, and Outlook, can routinely write reports, can present information to customers and vendors, and can deal with problems involving several variables. The pay rate is $21 – $23 / hr.

Link

Link: https://www.indeed.com/jobs?q=it+help+desk&l=California&start=10&vjk=9ef40c23027d2fcb

Here is an in person IT helpdesk position in Oakland California on Indeed. You will, Provides technical support, via phone, to internal end users on a variety of computer issues as related to computer software applications, interfaces, data transmission/interfaces, reports and/or other customer related items. Receives, tracks, monitors, reviews, inputs, records, and maintains information such as name, address/location, PC or equipment to be repaired or service to be rendered. Ensures information is accurate and that technician(s) responds in a timely fashion. Prepares work orders and distributes those work orders to appropriate resources or technician(s); Schedules service call(s) and dispatches; Relays messages and special instructions to resources or technician(s) and/or other departments. May be required to launch immediate response teams (IRTs), as needed, and lead the IRT calls until the issue is resolved. Calls or writes customer(s) to ensure satisfactory performance of service. Performs follow up procedure. Keeps an accurate record of service calls and work orders using “Service Desk Plus” software. Participates in, in-service training programs, attends staff meetings and as required. Is knowledgeable in internal operations with current technologies, upgrades, patches, releases and all change controls. Position may be required to work evening shifts and weekends.

The pay is anywhere between $18-$25 an hour (40 hour work week)

Link: https://www.indeed.com/jobs?q=it+help+desk&l=California&vjk=310244f7201b44e3

Here is a remote technical support position on Indeed. You will Answer incoming calls from customers and installers. Provide operation, troubleshooting, maintenance, and installation support. Promote and maintain positive customer relations. Provide troubleshooting and repair support to installers and customers over the telephone. Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities. Administer service programs to effectively correct service issues. Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting. Prepare and maintains daily logs and records. Identify and makes recommendations for product improvement. Training will be provided.

The pay is anywhere between $17-$19 an hour (40 hour work week)

Link: https://www.indeed.com/jobs?q=it+help+desk&l=California&vjk=54ad17f39dd35593

Here is an in person desktop support position in San Jose on Indeed. You will perform tasks under minimal supervision, provides assistance, coordination, follow-up on customer issues, and real-time desktop support. Provides desktop support, including problem recognition, research, isolation and resolution steps for system and application software, MAC/PC hardware, and peripherals. Provides application support, including problem recognition, research, isolation, and resolution steps for Level 1 application support. Provide level 1 support for SAP, SalesForce.com, ServiceMax, and Enovia. Be able to translate user requests into requirements documents. Records and logs all details related to support calls dispatched or handled in the call tracking system. Performs system software, application, and hardware upgrades. Provides telephone support to remote users who experience software or hardware problems. Provides timely updates and reports to management on all project work and unique assignments. Setup user accounts and email accounts. Printer configuration, support for Mac and Windows. Proactively address new emerging problems. Support enterprise-level video conferencing.

The pay is anywhere between $25- $80 depending on experience and education (40 hour work week)