Forward Air Corporation in Union City, Has a listing for an on-site, full-time, entry-level, Customer Service Agent. Pay starts at $24.32 an hour.
Omni Logistics is a global provider of air, ocean, and ground services, including supplemental services for enterprises dependent on the efficient movement of high-value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada, and Mexico.
Core Responsibilities & Duties: Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Research information to solve customer service problems. Document and record monthly activities for period-end reporting. Provide work coverage for other employees’ absences when necessary.
Job Requirements & Qualifications: General understanding of Excel functions and how to manage email rules within Microsoft Outlook. Knowledge of customer service practices and administrative procedures. Strong attention to detail and ability to multitask. Proficient in the use of standard office software applications. Excellent verbal and written communication skills. Exemplary customer service skills are required. Ability to work cooperatively with others at all levels of the organization. Ability to work with minimal supervision. Knowledge of warehouse management system SAP is a plus.
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