Administration Assistant – Remote
Company: Tetrate
Link: https://tetrate.io/careers/
Responsibilities: Provide administrative support to our leadership team including calendar management, communication management, travel arrangements, and social events.; Serve as the primary liaison between the leadership team and their respective clients.; Ability to be resourceful when suggesting appropriate solutions, often anticipating needs before they arise.; Track action items and logistics to ensure the smooth execution of various ongoing tasks.; Serve as a project coordinator on ad-hoc projects and provide project support where needed.; Assist with event and travel planning for various company events (i.e. conferences, internal company events, travel coordination, etc.)
Required Qualifications: 5+ years of experience in administrative assistance and project coordination, preferably in a growth-stage startup.
Preferred Qualifications: Fundamentals-based problem-solving skills; Drive decision by function, first principles-based mindset. We are not “title” driven and we value results over process.; Demonstrate bias-to-action and avoid analysis paralysis; Drive action to the finish line with high quality and on time.; You are ego-less when searching for the best ideas; You contribute effectively outside of your specialty; You think about solving problems from the standpoint of the best outcome for the team.; Values autonomy and results over process.
Customer Service Representative – Remote
Link: https://jobs.cvshealth.com/job/18798068/customer-service-representative/
Responsibilities: Answer questions and resolve issues with individualized customer service based on phone calls from members and providers.; Utilize multiple applications and available resources to ensure prompt member and provider satisfaction.; Document and track contacts with members, providers, or any additional callers.; Complete outbound calls to members or providers to provide education and/or assist with escalations.; Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care.; Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.; Guide the member through their plan benefits, policy, anAnnual Enrollment d procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Required Qualifications: Ability to handle calls efficiently in a high-paced call center environment.; Strong verbal and written communication skills.; Must be focused, detail-oriented, and quality driven.; Strong critical thinking skills.; Supports individual, team, and business goals and initiatives.; Must demonstrate member-centric customer service and the drive to be fully our members’ champion by managing each call for first-call resolution.
Annual Enrollment Customer Service Representative – Remote
Link: https://jobs.jobvite.com/empyrean-benefit-solutions/job/omfQnfwy?__jvst=Job%20Board&__jvsd=LinkedIn
Responsibilities: Answers questions and resolves issues based on phone calls, emails, and internet inquiries from members, clients, and others while maintaining consistent quality.; Research and respond to enrollment issues.; Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.; Receive, distribute, and/or own tasks including resolution and appropriate customer support.; Effectively document and track contacts with participants, clients, and vendors.; Ensure all interactions with customers (both internal and external) are professional and courteous.; Escalate appropriate referrals, complaints, grievances, and appeals according to client requirements.; Educate participants, clients, and others on self-service options.; Assist in the preparation of daily, weekly or monthly reports.; Update member data including dependents, change of addresses, etc., ensuring data integrity.; Completes tasks, generates letters, and files associated paperwork; Effectively interact with all team members for the purpose of resolving participants’ or clients’ needs.; Special projects and other duties as assigned.; Must be available to work an 8-hour shift anytime between 7:00 am – 7:00 pm, Monday through Friday. We will not be able to work around school schedules.