Recology in San Carlos has an opening for a full-time on-site entry-level, Customer Service Representative 1. $23.98 – $34.25 Per Hour – Per the collective bargaining agreement
THE ROLE: Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Answers telephone or greets customers at the counter.
- Provides information about collections, rates, billing, and account status promptly and correctly.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing, and reconciling customer payments.
- Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and clerical duties.
- Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
- Participates in training on customer service work processes, procedures, skills, and safety to ensure optimum customer service.
- Handles special calls including escrow, bankruptcies, and delinquent accounts by telephone contact and monitoring delinquent accounts to the point of resolution, as appropriate.
Qualifications:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
- Six months of related experience and/or training.
- Computer programs, including Microsoft Office suite of applications.
- High school diploma or GED required.
- Bachelor’s degree preferred.
Re-cology usually has a nice pay package. To apply, click the LINK here.