Guardian Life, has a full-time, remote, entry-level, Customer Care II, opening. Pay starts at $18/hr – $21.60/hr.
In this role, you will be responsible to facilitate, analyze and resolve customer issues through a variety of communication channels, including phone, email, and chat. You will service a suite of absence products such as short-term disability, state disability, state-paid family leave, and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.
You have:
- High School Diploma.
- Associate Degree or bachelor’s degree preferred.
- Experience in a service-related industry.
- Minimum internet speed of 50/25 Mbps
- Private and secure workspace free from interruptions
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport-building skills
If you are interested in this position you may find more information by clicking the link above, or you can apply by clicking the LINK here.