Customer Support Specialist I. Everlaw, in Oakland, has a full-time, hybrid, entry-level, customer support specialist job listing. There is no starting pay listed.
About the job
Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team! As a Customer Support Specialist, you’ll greatly impact the day-to-day experience of our clients. You’ll be the first line of contact for our customers using your Respect for Users to ensure that all clients are successful and delighted by their Everlaw experience. You’ll be responsible for answering client questions, teaching product functionality and troubleshooting technical issues via phone and email. Your work will matter– the exceptional service you provide directly impacts the success of the legal teams at law firms, corporations, government agencies, and nonprofit organizations who collaborate on our platform every day to discover truth and promote justice.
About You
- You have a passion for technology and helping others to understand and use it.
- You have exceptional verbal and written communication skills that show enthusiasm, energy, and empathy.
- You are incredibly organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment.
- You are a thoughtful collaborator, partnering cross-functionally to drive a streamlined customer experience.
- You are a quick, eager, and proactive learner, and take the initiative to promptly resolve and learn from challenges.
- You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.
Pluses
- You have experience in Ediscovery, but this is not required
- You have experience working in Customer Support, ideally at a software or legal technology company, but this is not required
- You have experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required
- You are comfortable using Google Applications, such as Gmail, Google Calendar, and Google Docs
This company sounds enthusiastic about their work and seems like a good place to apply. To get more company information, click the link above, or to apply, click the link here.