Here is an remote IT helpdesk position on Dice. you will be responsible for responding to telephone calls, email and personnel requests for technical support. Identify, research and resolve technical problems. Document, track and monitor problems to ensure timely resolution. Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues. Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems. Correct application issues, solve network and security problems and identify common PC software and hardware problems. Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics. Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software. Perform other duties as assigned by management. Diagnose, resolve, and follow up on issues relating to various user concerns. Provide remote support and resolve issues for users whom may be at remote offices or home office users. Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository. Assist in troubleshooting advanced technical issues within the network and telecommunications environments. Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. Identify areas deserving attention in the technical support environment, and consult with management. Ensure tickets are accurately documented and resolved in a timely manner. Work within the team framework created by management and work with team members on assigned projects. Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues. Handles customer support requests that cannot be solved by Tier 1. Forward support requests not resolved by Tier 2 as required by following established procedures.
The pay is $17.75 an hour (40 hour work week)