Company: Milestone Technologies, Inc.
Here is an in person IT position in Palo Alto California on Dice. You will provide hardware and software IT support and technical education to end users both remotely and onsite. Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible. Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc. Supports user requests and performs break/fix or remote installations as needed. Support AV for internal and customer facing events. Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified. Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service. Document our systems and ensure our processes are always improving. Display learning agility by actively seeking answers when technically challenged. Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
The pay is anywhere between: $32.41-$43.85 an hour (40 hour work week)