Link: https://www.indeed.com/jobs?q=it+help+desk&l=California&start=10&vjk=9ef40c23027d2fcb
Here is an in person IT helpdesk position in Oakland California on Indeed. You will, Provides technical support, via phone, to internal end users on a variety of computer issues as related to computer software applications, interfaces, data transmission/interfaces, reports and/or other customer related items. Receives, tracks, monitors, reviews, inputs, records, and maintains information such as name, address/location, PC or equipment to be repaired or service to be rendered. Ensures information is accurate and that technician(s) responds in a timely fashion. Prepares work orders and distributes those work orders to appropriate resources or technician(s); Schedules service call(s) and dispatches; Relays messages and special instructions to resources or technician(s) and/or other departments. May be required to launch immediate response teams (IRTs), as needed, and lead the IRT calls until the issue is resolved. Calls or writes customer(s) to ensure satisfactory performance of service. Performs follow up procedure. Keeps an accurate record of service calls and work orders using “Service Desk Plus” software. Participates in, in-service training programs, attends staff meetings and as required. Is knowledgeable in internal operations with current technologies, upgrades, patches, releases and all change controls. Position may be required to work evening shifts and weekends.
The pay is anywhere between $18-$25 an hour (40 hour work week)