The IT Help Desk Technician offers technical support to end-users for hardware, software, and network issues. They troubleshoot problems, provide solutions, and ensure customer satisfaction while serving as the first point of contact for IT inquiries. This role works under IT Management to maintain efficient IT support operations.
These are some of the skills you will need for the job.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Good organizational skills and attention to detail.