Company: United Health Centers of the San Joaquin Valley
Link: https://www.indeed.com/jobs?q=helpdesk+it&l=california&from=searchOnDesktopSerp&vjk=3332319950dd11db
Here is an in person IT support specialist in Fresno California on Indeed. Support the end users and IT infrastructure for United Health Centers. Provide technical support capabilities by typically answering inquiries from computer users. Here is an in person IT support specialist in Fresno California on Indeed. Support the end users and IT infrastructure for United Health Centers. Provide technical support capabilities by typically answering inquiries from computer users. And most importantly, customer service. Support UHC end users by fielding incoming help requests from end users via both telephone and work orders received through UHC’s IT Support Structure (ITSS) in a courteous manner. Documents all pertinent support request information, including name, department, contact information, and nature of problem or issue. Supports the work of the organization and develops working relationships with staff by building rapport and elicit problem details from end users. Supports the work of the team by resolving problems and will escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Works to apply diagnostic utilities to aid in troubleshooting. Supports the network and IT team by possessing how to appropriately access software updates, driver updates, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Ensures that work is done correctly at the point by contact by testing fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Supports the team by developing help sheets and knowledge base articles for end users when needed.
The Pay starts at: $27.95 an hour (40 hour week)