The Software Support Specialist serves as the primary contact for software-related inquiries, managing help desk ticket requests and overseeing software production tasks.
These are some of the responsibilities you will have on the job
- Provides problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
- Records data required to analyze problems and track them to their resolution
- Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action