Link: https://www.indeed.com/jobs?q=it+help+desk&l=California&from=searchOnHP&vjk=e0fc2d953c2f9f43
Here is an in person Entry level IT Helpdesk position in Sacramento on Indeed. You will, Troubleshoot and resolve basic technical issues related to single sign-on, multi-factor authentication, virus removal, software installation, hardware/software systems, virus scans/removals, password resets, and device problems (printers, mice, monitors, servers.) Accurately identify and escalate complex issues to higher-level support; Determine the need for and provide system configuration. Install and configure Microsoft Office and other applications following internal procedures. Provide remote and in-person technical support to users, addressing their questions and issues clearly and helpfully. Configure system settings to meet user requirements and ensure optimal performance. Document and resolve technical issues; Install, test, and troubleshoot computers, peripherals, and other devices. Under direction and following internal procedures, unpack, patch, test, and install various software applications, including Microsoft Office. Communicate effectively with internal and external customers, both verbally and in writing. Maintain a pleasant demeanor and provide exemplary customer service, responding to inquiries courteously and tactfully. Work collaboratively with team members to resolve complex issues and provide comprehensive support.
The pay is anywhere between $28-$35 an hour (40 hour work week)