Customer Support Representative | Fully Remote USA

HireVue, Full-time, remote, entry-level, customer support representative listing. Pay starts at $18.25/hr.


HireVue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments, and conversational AI. 

What will you be doing?

  • Resolve customer and candidate issues via phone, email, and chat.
  • Complete projects assigned by the support manager.
  • Identify, research, and resolve customer issues using the HireVue system.
  • Follow-up on customer inquiries not immediately resolved.
  • Complete call logs and reports.
  • Recognize, document, and alert the supervisor of trends/ issues in customer calls.
  • Recommend process improvements.
  • Nights or weekend hours might be required depending on shift.
  • Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
  • Document and manage your cases for each Support interaction you have
  • Recognize, document, and alert leadership of trends in contacts and ongoing issues
  • Identify and communicate support process and product improvements
  • Delight each of your contacts with positive and encouraging conversations

Qualifications

  • Excellent interpersonal communication skills
  • Positive attitude and drive to always be improving
  • Expert reading and writing skills
  • Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
  • 2+ years experience in a customer service role; experience in a technical support role is a plus
  • Strong problem-solving skills and ability to be resourceful
  • Experience with Salesforce or another CRM preferred.
  • Experience communicating with customers preferred.
  • Flexible schedule (we provide 24/7 customer support)
  • Requires US Citizenship to work in this position

This job has a lot of requirements but looks like it has a lot of potential. For the company website on HireVue life/Linkd in click the link above, or to apply, click the LINK here.