HireVue, Full-time, remote, entry-level, customer support representative listing. Pay starts at $18.25/hr.
HireVue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments, and conversational AI.
What will you be doing?
- Resolve customer and candidate issues via phone, email, and chat.
- Complete projects assigned by the support manager.
- Identify, research, and resolve customer issues using the HireVue system.
- Follow-up on customer inquiries not immediately resolved.
- Complete call logs and reports.
- Recognize, document, and alert the supervisor of trends/ issues in customer calls.
- Recommend process improvements.
- Nights or weekend hours might be required depending on shift.
- Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
- Document and manage your cases for each Support interaction you have
- Recognize, document, and alert leadership of trends in contacts and ongoing issues
- Identify and communicate support process and product improvements
- Delight each of your contacts with positive and encouraging conversations
Qualifications
- Excellent interpersonal communication skills
- Positive attitude and drive to always be improving
- Expert reading and writing skills
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
- 2+ years experience in a customer service role; experience in a technical support role is a plus
- Strong problem-solving skills and ability to be resourceful
- Experience with Salesforce or another CRM preferred.
- Experience communicating with customers preferred.
- Flexible schedule (we provide 24/7 customer support)
- Requires US Citizenship to work in this position
This job has a lot of requirements but looks like it has a lot of potential. For the company website on HireVue life/Linkd in click the link above, or to apply, click the LINK here.