Listed skills are: NetSuite, HubSpot, Microsoft Office, customer service and communication skills.
As a Customer Service Representative, key duties include promptly answering inbound calls, managing support tickets and emails via HubSpot, and routing inquiries to the appropriate departments. Responsibilities involve responding to non-project order status questions, escalating project-specific and technical issues, providing stock and pricing information, assisting with website troubleshooting, and maintaining accurate records of all customer interactions. The role also includes processing Return Goods Authorization (RGA) requests, creating support cases with full documentation, generating replacement orders, and following up weekly on open issues. Collaboration across departments is essential to ensure exceptional customer satisfaction.
M-F day shift.
Listed pay is $55,000 to $60,000 a year.
Link:
https://www.indeed.com/viewjob?jk=dc580a73d1563039&from=shareddesktop_copy