Customer Service Representative

Transpac Inc Transpac specializes in importing, marketing, and selling everyday and seasonal gift products, decorative accessories, home décor, and floral products to the various markets in the Gift industry as well as numerous National key accounts.

A full-time, on-site opening in Vacaville. Pay starts at $16.00 to $17.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Resolve customer inquiries via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain the problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with the placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Inform customers of deals and promotions
  • Miscellaneous administrative duties and projects, as assigned.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • In-person office setting
  • Extensive phone and computer use
  • When required, the ability to move, carry, or lift objects of varying size, weighing up to 10 lbs.

EXPERIENCE

  • High School diploma required.
  • Proven customer support experience with sales and major accounts preferred.
  • Proficient in Microsoft Office (Outlook, Word, Excel)

Interesting and could be the right job for the right person. Click the LINK here for more information and to apply.