BSN SPORTS, has an opening for a full-time, remote, entry-level, customer care representative. Pay starts at $19.23/hr.
The Customer Care Representative works directly and indirectly with all branches of BSN on customer-facing solutions including, answering the customer service line and assisting parents and players with individual team store orders.
REQUIREMENTS:
- Provide efficient, positive, consistent, and helpful resolutions upon first contact resolution when possible
- Communicate effectively with team and leadership through team meetings, email, Microsoft Teams, and various other communication methods.
- Use Microsoft Office, SAP, Gladly, and other various platforms to assist customers
- Ethically perform duties with integrity, respect, honesty, fairness, understanding, active listening, and community
- Be punctual and reliable. A Customer Care Representative must maintain the standards of time and attendance established in BSN Sports’ time and attendance expectations.
- Provide on-demand customer service resolutions related to lost packages, inaccurate shipments, late orders, defective items, decoration quality, and all other issues related to servicing the sale such as returns and exchanges.
- Understand decoration production processes and timelines.
- Respond to voicemails, emails, and chats and complete all other assigned tasks on time using proper professional etiquette.
- Attend department meetings to maintain an awareness of company policies and customer service issues that may arise.
- Other duties may be assigned as needed.
If interested, you can check out the company on Linkd-in by clicking the link above or to apply click the link here.